In less than two months, mr. Chen was troubled by the purchase of a new energy car for more than 120,000: his car accidentally stomped into the trunk, and there was a minor disfigurement on the upper side of the left front tyre, resulting in several parts being replaced for maintenance, at a loss of nearly $6,000. He doesn't understand why it costs so much
The “affordable, unaffordable” “facilities are running in thousands, major repairs are worth half a car”, “all the money from charging is used for repairs” and the number of new energy drivers experiencing similar troubles is not small。
Journalists visited a number of car repair shops and interviewed a wide range of drivers, companies, maintenance technicians, etc., to find that, on the one hand, the maintenance of new energy vehicles is expensive and difficult to repair, and this has become a common anxiety among the owners. According to survey data provided to journalists by specialized companies, the cost of repairing new energy vehicles in the event of slight stabbing is 2 to 2. 5 times higher than that of fuel trucks. The costs are much higher for batteries and electrical maintenance. At present, on the other hand, fewer than 100,000 new energy maintenance technicians have been certified throughout the country, and there is a shortfall of approximately 842,000 new energy vehicle after-sale service personnel. A number of realistic and acute problems lie ahead, including high maintenance technology thresholds, monopolization of maintenance channels and large gaps in maintenance teachers。
The unrepairable, unrepairable and incompetent embarrassment has become the “hidden threshold” between the rapid growth of the new energy automobile industry and user experience。
New energy vehicles under repair. Interviewee for map
Prices are high: thousands or thousands of dollars. Repair costs are much higher than fuel trucks
Mr. Xu, owner of the tesla model 3 car, was tailed, there was a light fracture of a treaty 10 cm in the back of the trunk, and on return for repairs he was told of the need to change the back seat, at a cost of nearly $20,000. Mr. Dong, who was also the owner of the tesla car, also threw himself at the right side of the back of the car, but not seriously, and paid nearly $10,000 for maintenance。
Journalists interviewed dozens of new energy car owners, who generally reflected that new energy car maintenance was much higher than that of conventional fuel trucks。
The owners stated that the frequency and cost of maintenance of the new energy vehicles were relatively low compared to conventional fuel vehicles, and that the day-to-day maintenance vehicles were mainly charged. However, the maintenance and insurance of new energy vehicles represent a significant expense. “a car with less than $150,000 is worth thousands of dollars when it is painted for a bumper”: “a less visible scratch, with more than $3,000 for repairs”, “130,000 for repairs” and “6000 for a front-light repair”, “a post-insurance bar, with only 4s being replaced and nearly $4,000 for repairs”。
The cost is higher if maintenance involves, for example, battery chassis. The owner of the car spat, “by less than $200,000, the front left door, the pole left and the rear-view mirror, etc., the cost of maintenance is over 30,000”, “blowing under the right-front main light,” and, after review, determined the need to replace the front bumper, the forward air fence, the main light on the right side, the inner line on the right side, etc., at a total cost of over 20,000, “back to the chassis at alpha t5, the extreme fox,” resulting in a chassis that the 4s store determined could not replace the base plate alone, and the need to replace the entire battery at a total cost of tens of thousands dollars”. The owner of the car, such as euratom, bmw, complains that “the new energy car will have to be replaced and the chassis will have the risk of changing batteries”。
“small injury repairs, replacements and repairs”, high maintenance costs have left the owners of new energy vehicles in a difficult position。
J. D. Power, director-general of the department of digital retail consulting, china region, xie zheng gave journalists a set of data: by surveying the owners of new energy vehicles of 2 to 12 months of age, the cost of repairing new energy vehicles in the event of minor stabbing was 2 to 2. 5 times higher than that of fuel trucks. When batteries and electrics are involved, the costs are much higher. For example, by replacing batteries, the average price is 51 per cent of the total vehicle。
On a case-by-case basis, master wang, who was involved in the repair of the new energy vehicles in chengdu, also confirmed that, in the same situation, if the repairs were made at 4s, the cost of maintenance of the new energy vehicles at the same price would be about 50 per cent higher than that of the fuel trucks. Master cao of aoshima also believes that, at least 20 per cent of the cost of the maintenance of the new energy vehicle is higher than that of the fuel car and that the main cost is high pressure。
New energy vehicles are expensive not only for maintenance, but also for insurance for new energy vehicles after repair. A number of new energy drivers have indicated that last year's exposure to risk has increased considerably this year。
The safety insurance staff explained to the press that the number of risks had previously been detected and that the rating was now based on a rating related to the number of risks, the zero-sum ratio of vehicles, the age of the owner, the number of driving years, the market value of vehicles and the vehicle market risk rate, which could increase even if the risk had not occurred。
High integration: cost of core parts high
Why is it so expensive to repair new energy cars
Sheng xin, for example, has many new technology configurations and three power systems for new energy vehicles, resulting in high maintenance costs. For example, in the case of new energy vehicles, there was a bumping accident and there was a huge amount of laser radar around the vehicle, which was inevitably costly to replace。
In his analysis of journalists, deputy secretary-general yang myung jiu of the working committee of the automobile maintenance industries branch of the chinese association of automobile repairs and repairs, the cost of repairing new energy vehicles is a number of factors, including the high cost of core parts, such as the three power systems, which cost more than 50 per cent of the total vehicle. If the power cell is replaced, the zero ratio (the sum of the price of all vehicle-mounted spare parts for the vehicle as a whole compared to the price of the whole vehicle guide sale) is very large. Second, in a wave of intellectualization, the cost of repairing single pieces of sophisticated parts, such as laser radars, sensors and so forth, is in the order of 10,000 dollars, and the most vulnerable parts in the accident are those parts. Third is the high degree of integration of new energy vehicles, which in some cases are not repaired. For example, an integrated chassis can only be replaced if problems arise. Fourth, there is a monopoly on spare parts, with the mainframe and battery plants controlling the movement of the main spare parts, and it is difficult for external repair plants to obtain authorized spare parts。
This is also confirmed by a number of new energy car mechanics. Mr. Yang of the qing region said that the lack of access to spare parts and the lack of open access to technology, particularly those involving electronic devices, were very demanding and difficult for external repair plants to repair. The chengdu master mentioned, for example, that in a small accident, battery packs would normally cost between $15,000 and $20,000, while in cases of battery body integration, maintenance would cost between $20,000 and $30,000。
Master cao has been repairing cars since 2005 and has been undergoing a nine-year transition from fuel to new energy vehicle maintenance. The plant in which he was working was responsible for a number of new energy grids, which he had encountered when a new energy grid vehicle had been burned with its entire circuit board and computer, at a cost of approximately 30,000, “with a large number of electronics in new energy vehicles and relatively more complex processes”。
Replacement of battery packs for the core. Interviewee for map
In the case of the replacement cost for the maintenance and replacement of the new energy car batteries, for example, wang used a new energy logistics vehicle that he was repairing, which would have cost more than $90,000 if the new battery pack had been replaced; if the second-hand bag had been replaced, it would have cost more than $40,000; and if the module had been re-engineered, it would have cost about $27,000 to $28,000。
He explained that some of the accident vehicles were relatively new, that the body was damaged and the battery pack was good and that therefore there would be an exchange of battery bags (second-hand packs) or a switch core module, which would cost between 40 and 50 per cent of the new battery pack。
Narrowing: few maintenance channels and monopoly
The new energy vehicle repair costs are reflected in the ownership of the new energy vehicle maintenance。
Many of the drivers thought of a third-party repair plant, but there was a “roadblocker”. A user's manual that looked at the brands of many new energy vehicles found that it mentioned that if the vehicles were not regularly maintained in accordance with the maintenance plan and the resulting failure, the companies would no longer be responsible for the three packages. As a result, many owners were afraid to go to a third-party maintenance plant for maintenance, fearing for quality assurance。
Sheng indicated that some of the new energy plants would give the owner some interest in, but also demand, the three power core systems. Repairs to outside repair plants may result in the loss of these entitlements. For example, some brands provide the first owner with an additional life guarantee, provided that they are maintained and repaired throughout official channels or released。
According to yang myung-ju, some monopolies do exist in the new energy automobile maintenance industry. Fuel trucks have an independent after-sale system such as the auto-sale city, which allows the entire post-sale system to be essentially balanced. This is not the case with the sale of new energy vehicles, with mainframe plants taking a dominant position over spare parts, third parties being authorized to repair only with the authorization of the mainframe or battery plants, and the disclosure of maintenance technology information is not yet good。
The maintenance master is repairing the water-in-the-batteries. Interviewee for map
"it's hard to find parts for the same brand-size cars, such as some of the down brands of the car, and this can lead to high maintenance." master cao said。
Several insiders have revealed to journalists that, with the development of electricity and intelligence, the number and complexity of electronic components of vehicles has increased, their electronic architecture has become more integrated and their different brand models vary considerably. Previously, traditional fuel trucks had been maintained, and the maintenance skills of technicians could be universalized across brands, but that was not possible。
According to others, the three power systems are security-related and the company knows best about its core parts, such as its three power systems, and is safer to maintain。
Shortage of personnel: over 800,000 new energy vehicle maintenance technicians
The shortage of new energy maintenance technicians is also an important reason for the new energy vehicle maintenance difficulties。
When asked whether new energy vehicles could be repaired, some masters refused to say “no” and others, after learning simple questions such as not painting, advised to go to specialized shops。
In some new energy car repair shops, only a few maintenance technicians are able to deal with new energy cars, and some masters only deal with simple things。
“the repair of new energy vehicles shall be trained in a system profession, at least in how to ensure their safety.” even more so, master wang says that the new energy car is high-voltage, and that it is easy to hurt people without notice, and many teachers who fix fuel trucks are afraid to touch new energy cars。
Master cao and master wang were converted from fuel vehicle mechanics to new energy vehicle mechanics. In their view, there are technical barriers to the maintenance of new energy vehicles, and maintenance technologies are high-threshold and require a certain level of literacy for sophisticated parts such as electronic module controllers and laser radars。
Xie xin spoke to the journalists, and the shortage of new energy vehicles after the sale is currently about 842,000. This large gap reflects the uneven technology of external repair plants, where new energy vehicles are highly integrated smart terminals in terms of vehicle integrity, especially safety protection, and where official maintenance processes are relatively rigorous and comply with relevant safety norms and data protocols。
It was also mentioned that fewer than 100,000 certified maintenance technicians are currently operating in the country, that the knowledge structure of traditional mechanics is difficult to adapt to new technological requirements such as high voltage electricity control and software diagnostics, and that training of composite technicians takes time and systems。
The secretary-general of the chinese automotive talent research society, li yi lok, stated to the journalists that there was an acute shortage of new energy vehicle mechanics in the industry and that the transformation of traditional fuel vehicle mechanics required technical adjustments. In addition, the coverage of new energy vehicle maintenance talent is also associated with the urban-market share of new energy vehicles. “brainbrain development is not a one-off process, but a constant process of correction through market behaviour.”
New-energy vehicle brand 4s shop staff also revealed that the recruitment of new-energy vehicle mechanics is indeed more difficult than that of fuel vehicle mechanics, who must have an electrician and technician's certificate to be on duty, have a certain technical threshold and undergo training and appraisal at the factory level。
Technical upgrades: proposed establishment of a middle station for auto service data
Since 2020, our new energy vehicle has entered the mass-access phase, with some delays in the construction of repair sites and the development of talent。
“new energy after-sales services lag behind the development of the new energy automobile industry.” as an important part of the car life cycle, yang ming jiu indicated that if after-sale development is not benign, it can affect consumption desire. He suggested moving forward with pre-emptive policy direction to avoid confusion and opacity in the market. Industry data-sharing platforms could be built, and city-level and even national car service data stations could be established. Promote conditional sharing of vehicle data while ensuring data security and privacy. In addition, it optimizes the layout, strengthens regional synergies, and establishes a unified national network for the circulation of spare parts and promotes the decline of technical standards and service codes。
Sheng chong, for his part, noted that the difficulty of repairing new energy vehicles was a challenge to the rapid growth of the industry and that a solution was needed to develop new business models. In the long run, the trend in new energy vehicle maintenance prices has been low, requiring continuous progress in the branding of vehicles in terms of transparency in technology and spare parts prices and the diversification of service networks. It is only by making consumers feel free to embrace new energy vehicles without concern。
In industry, the current development of the market after the sale of new energy vehicles and the early age of fuel tankers seem to be approaching. Fuel cars have gone through a race to break the relative monopoly, creating a relatively balanced position of 4s stores, authorized shops and external third-party repair plants, and, inevitably, a balanced system after the future sale of new energy vehicles。
