Tianjin news, city express reporter chang jian, recently hot weather, frequent use of air conditioners by citizens, and air conditioning malfunctions in many of them. Ms. Chen and mr. Lee encountered maintenance “ligu” during their maintenance. Citizens are reminded to look for regular units to maintain their electricity so as not to cause unnecessary trouble as a result of frequent failures。
The air conditioner's full
In recent days, there has been a problem with the air conditioning refrigeration function of mr. Li's unit, where he is going to be repaired in a newspaper box downstairs in the building and saw an advertising bill from the tianjin community electric refrigeration company. The leaflet states that “in response to a series of problems affecting consumers, such as the current mismanagement of the household electricity maintenance industry, the cost of fees and the difficulty of securing it, the community services network introduced an advanced management model, and the association commissioned several community service shops in six districts to provide services for the public in the area of household electricity maintenance”. The scope of the operation includes: specialized maintenance at home, maintenance at a fee established by the institute of electricity at home, repairs and repairs; air conditioning, gas, gas stoves in exchange for old ones. At the same time, maintenance telephones were left at the lower right corner of the leaflet。
When you saw the flyer, mr. Lee called the maintenance number, “are you commissioned by the association of electrical industries?” “is there a price list for you?” “no, the workers will tell you when they come to the house for repairs.” in response, mr. Lee felt that some of the repairs were not justified and did not go to them for repairs。
Ms. Chen is not so lucky. Yesterday she found out that the air conditioner at home was not cool. In the leaflets distributed from the building, ms. Chen chose a family and asked her teacher to fill it. Soon, the maintenance masters came to the house and charged a fee of $160 for fluorine. When the maintenance master left, ms. Chen turned on the air conditioner and felt that it was still not cool. In the absence of invoices and other evidence, ms. Chen ate a mute loss。
The maintenance unit should present the price
In accordance with the relevant provisions for the maintenance of household electricity in tianjin, the repair unit should present the maintenance price list on its own initiative and advise it prior to the maintenance. In the name of community service, consumers are bewitched to choose, and the simple and problematic nature of the billing documents is characterized by informal maintenance companies. According to the staff of the association of the electricity industry, the association did not entrust any maintenance department with after-sale maintenance of electricity in the tianjin market. At the same time, the right to hold the enterprise accountable is reserved。
The journalists learned that problems such as those experienced by mr. Lee and ms. Chen were not individual cases. It is known that in the second quarter of the consumption complaints published by the association, the number of complaints in the household electricity category ranked first, accounting for 24 per cent of the total, of which after-sale complaints accounted for 17 per cent of complaints in the household electricity category。
It is understood that for such informal repairers, joint action will be taken by the business sector of tianjin, consumer associations and household electricity associations in the near future。
