In january of each year, the property services are very busy and crucial. End-of-year fees, springtime security, owner communication, community environment, each of which has a direct impact on owner satisfaction and corporate performance. In order to serve as a customer in the property industry, the focus of january will not only allow the sub-region to pass through the year, but will also be well received by owners and teams。
The following is a list of january's work, which is recommended for information in the collection。
1. End-of-year collection of property charges
The month of january is a critical period for collection of property costs. Many owners are accustomed to paying their fees for the following year at the end of the year. This work is directly related to the cash flow and performance of companies。
** this can be done:**
:: statistics of the list of arrears, distinguishing between long-term and short-term arrears and treating them differently。
:: owners can be reminded of their fees by means of micro-cities, apps and building announcements, and can communicate by telephone or door if they do not respond。
:: contributions may be encouraged by offering a discount for early payment, or by sending small gifts such as a spring union, a good word, a shopping bag。
:: be prepared in advance to communicate with owners who have not paid their fees, be moderate but take a clear position and, if necessary, inform the other party of the possible legal solution。
* the goal is to minimize the year-round outstanding rates by 31 january。
2. Winter facility equipment inspection and heating
The north has to heat up and the south has to guard against tide. In january, when the weather was cold, complaints of facilities problems tended to be concentrated。
** to focus on:**
:: check the heating pipes and boiler rooms and check the temperature of the unit doors。
:: confirm that the elevator is safe and that the fire escape is not blocked。
:: take care of the drainage and roof protection of the garage. It is also necessary to prevent the freezing of roads。
:: timely treatment of owners ' requests for repairs, such as heat in heat, pipes or freezing water tables。
:: it is recommended that a centralized inspection be arranged on a daily basis to record the problems identified and to resolve them by the deadline. Photographs can be sent to the owners for supervision. This will prevent problems and increase the confidence of owners。
3. Pre-spring environmental clean-up
Before spring, the owners were concerned about the cleanness of the district. Good sanitation is a direct way to increase satisfaction。
** can do this:**
:: a district-wide sweep could be organized. • clean-up of building groceries, elevator cars, garbage classification points and leaves in green belts。
:: focus on cleaning small advertisements, as well as vehicles and electric vehicles。
:: public areas are also carefully cleaned, such as cleaning glass, unit doors, street lights and fitness equipment。
* pre-purchase of spring decorations, such as spring rings, lanterns, green plantings, which allow the district to have a little old-age atmosphere。
Pre-session security checks
The risk of fire and theft increases during spring festivals, so security must be done ahead of schedule。
** to do:**
:: together with the security guards, inspect fire-fighting facilities in one place. See if the fire extinguisher has expired and there's nothing stacked in the fire escape。
:: inspection of the normal functioning of surveillance equipment and increased number of night patrols。
:: the owners are reminded of safety, such as the safe use of gas, the non-charge of electric vehicles in the building lanes and the absence of fireworks。
:: schedule of duty during holidays to ensure timely response on a 24-hour basis。
5. Care for the owners and greeting the holidays
January was a good time to communicate with the owners, and a warm greeting often resolved many contradictions。
** some skills:**
:: send a new spring message or a micro-letter to each owner, with special attention to the elderly and families living alone。
:: a small gift can be prepared for the first year of service to the representative of the owner and the interested owner, who are usually very cooperative。
:: promising to ask the owner if he wants to leave the house for the rest of the year。
:: these do not cost much, but make owners more interested in the property。
6. Year-end wrap-up and new year plans
Use january time to prepare the annual summary and prepare for the new year。
** may include:**
:: statistics on complaints processing rates, satisfaction scores and number of participants throughout the year。
:: prepare an annual property service report, which is sent to the micro-message and publicity column for owner oversight。
:: collect suggestions and ideas from owners for next year's service to be used for the next year's work plan。
7. Internal team encouragement and training
The customer service team has been busy and tired, with more concern for your state in january。
** minor recommendations:**
:: a year-end wrap-up session to pay tribute to good colleagues and share their experiences。
:: in response to frequent complaints, some training on communication methods and service processes can be provided。
:: rationally arrange shifts to ensure that colleagues on spring shift can rotate and are subsidized。
8. Emergency preparedness
In winter, there may be severe weather conditions, as well as unexpected situations such as disputes between owners, which can be handled in advance。
** preparatory work:**
:: update the list of emergency contacts, including heating, 120, 110, etc。
:: prepare necessary emergency supplies, such as snow melters, oil for generators, masks, etc。
:: prepare a spring break programme to familiarize everyone with the process。
Last words
The work done in january will not only give owners a good year but also give property teams the confidence they need. We're more of a housekeeper for the lives of the owners, as a property guest. Making everything easy is the best reward for the owner's approval。
