The maintenance staff on the internet made waterproof toilets, put two little holes in the acupuncture, used over 40 pounds of glue, and collected over 10,000 pounds of fluorine for air conditioning, and over 5,000 for door-to-door fees, maintenance fees and fluorine charges. The house has lived for several years, the electrical appliances in the home have been used for years, inevitably causing a “disease” in finding people to come to the house for maintenance, which is a service that many families use in their daily lives, but some maintenance providers have taken advantage of consumers' ignorance of maintenance and have made extensive repairs to their illnesses, set prices on the floor, how to fix them and how much they spend “all by their own mouths” to make people suffer from a lot of dumbness。
What's with the maintenance fee? Is there any way to fix it
Dirt 1
It's $1,600. The smoker's not fixed yet
It took $1,600 to fix the oil smoker. The key is that it's still not fixed, which upsets li fei。
In march of this year, he discovered that the smoke machine in his home, which had been used for many years, was always smoked, and then approached an electric maintenance company on the “58 convergence”. The maintenance manager came to the door and said that there was a problem with the pipe and that there was a need to widen the pipe and charge $300 for labour. Without waiting for li fei-do to say anything, master took out a new pipe and quickly gave it to ann. “technology and installation costs of $900. I'll give you another anti-reversible valve." "what's this for?" lee couldn't figure out. "heat-resistant, oil-resistant, smoke-proof, freshly fitted with this."
Li fei didn't say anything, but in the final analysis, all the costs were 1,600. After the repair master left, li flew online to find out that the pipe would be less than $2030, and that the anti-retrovalve would cost only $100. What makes li more unhappy is that it doesn't take two days, and the smoker can't be used properly, "isn't it lonely? My 1,600 bucks is in the water."
The unsatisfied li fei approached the city for a complaint and the client said he would send someone to fix it, but it was too late to follow up and li was in contact with the maintenance manager, and the other party only promised to refund itself $200. Li had to call the 12345 hotline, which was handled by the market regulator after intervention, and eventually agreed to pay $1,000 to the city。
Journalists ' investigations
The platform's access threshold is low
Maintenance of household electricity has been an old problem for consumers. Journalists found that many citizens were looking for official after-sales channels as a first step。
Some citizens would have sought official calls, but once they searched the internet, many recommendations emerged. This is due to the fact that some maintenance businesses spend money advertising on search platforms to take over business, and the more they spend, the higher the ranking. This has led to the emergence on the web platform of “false after” or even “false websites” impersonating official brand maintenance services。
There are also a number of different maintenance companies and masters mixed in the platform. The press experience found that publishing a maintenance message on platform 58 was simple and did not require any formalities or qualifications, but simply described it, added photographs, entered an address, personal contact details, and a message could be published in one minute, with no threshold for market access. “you can also join the membership, and we'll recommend it to a visible position.” the client service is straightforward。
Question
How do you find after-sales services in the “regular army”
“home electricity maintenance services, currently without a threshold for operating.” the president of the board of directors of the china national electronics service maintenance association, kwok chiu, reminded consumers that after-sale services could be made available to the network of producers or sales officials, to the official telephone services provided by the original purchase machine invoice, or to the company's twitter public and ap contacts. “if the official telephone number is not known, it can also be consulted on the website of the general directorate of market supervision, on the website of the banners, or directly at the shop. Do not search the search engine, business services check
Journalist log-in on the network of facilitators found that the first page was dedicated to the company's after-sales service number, “check out the treasure”. According to ccp, dozens of branded after-sale telephones, web sites and vendor addresses have been recorded, mainly for products such as oil smokers, stoves, water heaters and air conditioners, which are in high demand. Consumers can access the maintenance of the “regular army” by entering the brand they need。
Dirt 2
Air conditioning plus fluorine
Over the last few days, song discovered that two gacs in his home were not cooled, and he checked online, probably without freon. As a result, a 100-degree search was conducted to contact an electric maintenance service company, which contacted each other and stated that it was “not expensive to fix it, $500”. The company then sent the master to repair the house。
"how much is it?" xiao song asked master. But the master turned around the air conditioner and said, "i'll know when it's fixed."
After half an hour, freon is done, "you try it, you should do it." xiao song's test did blow the cold wind, but he was surprised at the price the master offered。
“a total of $5160 for door-to-door fees, maintenance costs and fluorinated charges.” it turns out that what the platform calls “fifty-sixty dollars” is the price of a pressure unit, freon. "i knew it was only a few hundred dollars more to buy a new one." song was reluctant to call the air conditioner instructions. "in the end, the official customer service told me that the fluorine was free."
Song also looked closely at the invoice from the repair manager, a company called the “chinese family power maintenance centre”. I think song called 12345. After mediation by the market regulator, the company eventually refunded song 3,000 dollars。
Journalists ' investigations
Prices are not uniform
Unjustified fees have been the main reason for consumers to complain about the maintenance of household electricity, with problems related to “future prices”, actual fees being higher than market prices, etc. In addition to maintenance, installation is also a “high-risk area” for which there is no charge。
For example, gas heaters have been installed, and in many cases businesses have promised to install them free of charge, but have actually charged fees. Since the business refers to “free installation” only to the loading of gas heaters on walls, it does not provide for the cost of water pipe connections and vents. Once the installation has been completed, the master will say what spare parts they use, and the total costs will amount to several hundred dollars。
Can you price the installation and maintenance? "some big brands will have fees, which projects will charge, but some small merchants will have nothing, basically what they call it." a lot of people are saying。
Journalists have found that many citizens have technical problems with their products because they do not understand technology, whether it should be repaired or replaced, that the parts are not really broken, and that it is often unclear that information asymmetrical is vulnerable. In addition, many maintenance and installation projects are subject to inconsistent pricing criteria, such as unit or volume charges, where the public is unable to check and where maintenance staff are involved。
Question
Do you have a specific price
Kwok stated that the measures for the management of services in the maintenance of domestic electricity and electricity provided that household electric maintenance operators must not misrepresent, exaggerate, falsify or falsify items or contents of maintenance services, misrepresent faulty parts, intentionally replace items of normal performance, etc.; and that the clear marking and price fraud regulations, which were in force since 1 july 2022, made it clear that the operator was not allowed to sell goods or services at a price other than the price stated, and was not allowed to charge unspecified fees。
“in real consumption, consumers can require enterprises and service providers to produce, in advance, a list of service prices and a manual on the price of spare parts, which can be available electronically, but with an enterprise certification or stamp that allows consumers to make informed and self-selected choices.” kwok said。
Dirt 3
The toilet was leakproof
There are also a number of sewers for household electricity maintenance. Janjing lives in an old district of tondai, and the sewers in his home are no longer well. So she looked for a mechanic through the 100-degree platform, and she said that 100 dollars would be enough and that the complexity would add extra money. After the master arrived, he tested the water, which was not blocked, but said that there was an echo in the water, that there was something inside, and then he used the machine to drum it up a few times, that the impurities could not go through, and that the sewer solvent had to be used。
"1 ounce of $120 to dissolve impurities of cement blocks, but with little knowledge. Once the master fell, i questioned it. The sewers were not out of order. They were all gone, but the master said they would stay in the bend.” jan-kyung wanted to go down once and dissolve it, so master asked her to find a hose and flush it. By the time janjing came back with the hose, a barrel of 10 pounds of solvent had been used, and several times water had been washed, and master had said it would go down at $700. “a few minutes, hundreds of them are gone. It's the master's decision to use as much material as possible." at the end of the day, he cut the price to $660, and he said, "take a bite and think about it."
She's not that lucky. Recently, she spent tens of thousands of dollars to repair leaks in toilets。
“we're searching the bathrooms for leaks downstairs. Soon as we're done, the wi-fi platform pushes several leak-proof service micro-advertisements and offers free testing.” guxia, who was in urgent need of repairs, contacted him, and when he came to the door, he took out a detection device and said that there were two leaks, "it's $340 per pound for glue."
Guxia asked how much it would cost, but the master only said “as the case may be”. After that, he hit two holes. "it's estimated to be a maximum of $1,000." gertrude thought. It was unexpected that the master had taken out two large barrels of 70 pounds of glue, and that it had taken more than 40 pounds to complete the construction. It was only then that gertrude realized that, “a girl at home was afraid to make a theory on the spot.” when the master left, gutsa immediately called the police and then called 12315, 12345, which remains unresolved。
Journalists ' investigations
We're losing control
According to the information received, there is currently no explicit provision in the state for the cost of installation of household electricity, and some consumers are not aware of the standards governing installation fees for brands and the lack of regulatory mechanisms make it highly likely that the installation and maintenance of “drilling holes” will be installed。
Interviews with journalists found that some citizens who felt that they had been subjected to fraud had applied to the company for a refund, but the sale had been slow. Some internet maintenance service platforms are slow to sell because they are not registered in beijing, while others are not operating at their registered address, and the regulators can only place them on the list of operating anomalies pending follow-up。
Question
How can consumers effectively defend their rights
A number of internet users have left messages on the complaints platform, hoping that the authorities concerned will increase the regulation of the market for the repair and repair of electrical appliances, and that they will increase the cost of violating the law. At the same time, the web-based platform should fulfil its obligations of pre-approval, such as the qualification of the service provider and maintenance staff and compliance with standards. In the event of loss to consumers as a result, the platform is liable for damage. In this regard, kwok kwok is particularly reminded that consumers can monitor the service. “including checking of the business and personal qualifications of door-to-door service providers, requiring reasonable regulation of the maintenance service programme and the presentation of a schedule of fees and a manual on the price of spare parts consumables prior to charging fees. The completion of the service is subject to confirmation by the user, which requires the other party to provide the standard invoice for the completion of the fee.” kwok said that care should be taken to preserve the evidence, in case of problems, to request feedback and processing of communications with the maintenance platform, to file a complaint with the administrative authorities, or to defend its legal interests by alerting the authorities, litigation, etc。
