In the middle of the summer season, there was also an increase in the need for high-volume operating maintenance of domestic appliances such as air conditioners, refrigerators and water heaters. The central air conditioner at ms. Jenan's home has been inoperable since the request for after-sale repairs on 3 june. Ms. May told journalists that the first maintenance was told that the heat exchange evaporation damage was in need of replacement, that it had not been formally used and that the vents in the living room had started leaking again. Ms. May questioned whether the failure had resulted from the first maintenance. Currently, the repair of the living room extension requires cutting and repair of the crane, and there are differences between the parties regarding the absorption of this portion of the cost。
As of the time of the submission, ms. May had informed the press that the gaa party had promised to approach the relevant district officials for consultations on the issues and costs that currently arose. In response, it was recommended that home electricity maintenance be done by dialling official after-sale telephones for maintenance. In case of problems during maintenance, the local official cooperative store intervenes to supervise the service provider。
The client's challenge was due to a lack of due diligence
“a leak occurred in the living room after the replacement of thermal exchange evaporation machine in the bedroom, and after a screening, we were informed that the breakout was caused by the extension of the living room. Ms. May explained that the air conditioners in the home had been installed in 2016 and had been repaired the previous year, and that staff had only filled the air conditioners with freon without checking them. At the beginning of june this year, air-conditioning refrigeration was again problematic, allowing it to be sold on 3 june and only completed on 19 june, during which a number of staff members went to work。
Thermal exchange evaporation machine replaced by sub-mortem (visited)
What ms. May did not expect is a new situation after a few bumps. " on the evening of 20 june, we tried to use the air conditioner after repair, which was about two hours later, when the wind vent in the living room was leaking.” according to ms. May, on 26 june, after checking the door, the inspector advised that it was the living room extension that had water leaked and recommended that ms. May order a replacement. Ms. May indicated that the problem had never arisen before this overhaul of her air conditioner and that it was broken when it was normally packed inside the ceiling. In response, ms. May questioned the connection with the previous maintenance。
Air-conditioning leak in the living room (visited)
Repeated changes of examiners, client challenges including unofficial appointments
Ms. May indicated that the fault was suspected of being caused by the dismantling or overhaul process because the two staff members who were in charge of the door-to-door inspection of the house-wide equipment were unable to provide the work numbers and there was a problem with the security。
According to ms. May, the central air conditioner, which is the “one to four” type of gold vrv, requires simultaneous overhaul and pressure protection of the four machines in the search for the missing points, and is not a mere maintenance machine. No one had access to the damaged parts of the living room machine except the maintenance staff. “the staff member who came to the door was unable to provide the number of the work, during which the security was unsuccessful because of a failure at work, and for which time the entire maintenance work took more than half a month.” ms. May stated that the work performed by the two individuals was important, with the four branch units of the house being secured, the leakage points identified and the sub-heating exchange evaporation units dismantled, with only the last installation of the official matching master. “i wanted to determine the identity of the two staff members, but no reasonable explanation has yet been given by the gold air conditioners.”
Costs transferred to personal accounts (visitees for figure)
Ms. May indicated that she had previously replaced the thermal exchange evaporation, and that ms. May had borne the cost of repairing the crane. In addition, the replacement of heat exchange evaporation units costs $3,000. “our living room has light steel bones, and the cost of cutting and repairing it far exceeds the cost of replacing it, which i hope will be covered by the gold air conditioner.” there was a disagreement between the parties。
Official reply: consultations will be held at the door with the responsible personnel
On 1 july, when journalists contacted the official sale of the gold air conditioners, staff members indicated that they would contact the relevant head of the jinan office to follow up on the matter. The reporter then received a telephone call from the head of the family name kang. The other side told the press that, in response to ms. May's comments, the parties were in the process of consulting, but did not accept that ms. May's assertion that the leak in the living room was caused by the maintenance of the sub-clan。
According to mr. Kang, “the living room and the sub-bed are two extensions, and our staff are repairing the sub-bed heat exchange evaporation, which is not necessarily linked to the leak, the ceiling is not part of the main air conditioner, the cost of which cannot be borne by our company, and the replacement of the heat exchange evaporation has been granted to ms. May nearly $700 in advance, but we have also promised that ms. May will be replaced free of charge after she has been cut off”. In response to ms. May's reference to the fact that two staff members were unable to provide their work numbers during the maintenance process, mr. Kang told the journalist that “the maintenance masters have many tasks every day and that we will arrange for staff members who have time to come to the door in order to meet their clients' needs as soon as possible”。
Request for quotations (from interviewees)
In response, it was stated that most electric power enterprises currently issue authorizations to local service providers to subcontract after-sale services to third-party companies, and that different electric power companies differ in their regulatory systems and levels of strength, or will result in a polarization of consumer service experiences. “there will be an official cooperative store in different regions, where service providers will be tested. The backstage of the system is supervised after the customer has called for sale. In cases where clients and maintenance staff disagree, the co-operatives will send the relevant staff to coordinate the work and, in order to maintain their brand image, the staff will be less biased and more fair and equitable in their handling of the issues.” in this regard, it is recommended that the public at large, in case of maintenance problems, call official after-sale telephone calls for maintenance and treatment to avoid unnecessary economic loss。
Before sending the draft, ms. May informed the press that the gaa party had promised to contact the relevant district officials to consult on the issues and costs that were currently arising。
