Following frequent upgrades to the mobile phone system, the memory was not sufficient, which led to the creation of a mobile memory upgrade service. Journalists have recently found that several online maintenance platforms have started to upgrade the primary apple phone memory. At a cost of several hundred dollars, 16g memory could be upgraded to 256g. However, this seemingly attractive service hides the risk of mobile phone use and post-sale compensation. It has been learned that the upgrading of the memory of apple phones will result in frequent death machines and that the maintenance platform will not be able to address this problem. In the initial presentation, businesses tend to identify risks when presented, but use small probability data to induce consumers to ignore the risks。
Market discovery
Memory upgrades are cheaper than machine replacements
Cellular memory is too small to be a real problem for every consumer who buys a 16g apple phone. A number of maintenance platforms are engaging in business by upgrading the memory of mobile phones, and the ads issued by the maintenance platform show that low-risk, hundreds of dollars can change the 16g memory to a mass of 256g. However, rates for the upgrading of mobile memory on various maintenance platforms vary。
In the example of iphone 7, the memory of mobile phones was upgraded to 256 g, the price of the hi maintenance was 980, the flash price was 698 and the price of the extreme repairs was 720. For the same service, the bid gap between the different platforms was nearly $300. However, the iphone 7 is being sold on the apple cell phone network, with only 32g and 128g versions with a different memory, with 32g iphone 7 at $4588 and 128g at $5388. If the customer upgrades the mobile phone memory to 256 g after purchasing 32g iphone 7, it would cost a total of $5308, or $80 less than 128g's iphone 7。
In addition, journalists have learned that hi maintenance, flash and gourd also sent several messages on twitter about the memory upgrade. At the same time, a maintenance platform staff member who did not want to reveal his name disclosed to journalists that nearly 10 per cent of the new user orders within the platform were obtained from memory upgrades。
Multiple problems
I've been upgraded and killed a lot
The upgrading of memory, which is one of the important “gates” of the maintenance platforms, is a major area affected by problems with the quality of mobile phone maintenance。
In july of this year, 315 were exposed daily, ms. Liu, a guangzhou consumer, had an iphone 6 memory phone, and in may she conducted an extended memory upgrade service on a mobile phone maintenance platform. However, ms. Liu's cell phone was upgraded to make it more frequent and non-functional。
Unprecedentedly, the upgrading of memory resulted in frequent death machines for the memory of apple phones. As early as 2015, mr. Liu, a consumer of shenyang, was known to have revealed that his apple cell phone had been regularly hit by dead machines following an upgrade in its memory and that the repair shop that upgraded it could not be completely resolved. The head of public relations for maintenance of love has disclosed to journalists that this situation cannot be resolved because of the frequent death of apple phones following the upgrading of their memory, so that the maintenance of services that have not yet been upgraded to the online memory of apple phones has not yet been completed。
Journalists called hi for maintenance, the operator described the risks associated with upgrading the memory of apple phones, and the platform provided 30 days of post-sale quality assurance for apple phones receiving upgraded memory services. However, a query by journalists found that users experienced replacement of their mobile phones for other maintenance services such as screens on the hi maintenance platform for 180 days. At the same time, the hi maintenance staff indicated that the order would indicate the risk to the user prior to the repairer upgrading of the memory of the apple phone. This also means that if there is a quality problem with the sale of mobile phones, the repair platform will not be liable. In addition, journalists interviewed hi maintenance for the reason that the upgrade of the memory of apple phones had a lower quality assurance period than that of other services, but did not respond to it as of the time it was sent。
Operational facts
Service not recognized
In fact, offline maintenance doors are also expanding services to upgrade the memory of apple phones. According to all maintenance providers, there is a large volume of business for the apple cellular memory upgrading service, although this service is not officially recognized for apple. Journalists learned from a maintenance company located in zhengzhou that the 16g apple phone had upgraded its memory to 256g at a cost of $498. The head of the maintenance company stated that dong chi's hard drive was used when the memory of the apple phone was upgraded. In response, journalists called a number of maintenance companies, and the operator indicated that while the hard disk brand used by the repairer to upgrade the apple phone was toshiba, the memory of the apple phone had been upgraded to 256 g, and the prices of maintenance prices varied widely。
With regard to the most consumer-interested mobile phone memory upgrade process, a maintenance trader revealed to journalists that when an apple phone memory is upgraded, the maintenance operator needs to remove the original memory disk and then install the new one on the phone. Of these, the replacement of the memory hard drive required the repairer to remove many small parts. At the same time, parts such as welders on hard drives need to be professionally processed. In addition, the installation of new memory hard drives will require more focused and careful installation by the maintenance staff, as well as testing the maintenance staff's operational proficiency. An accidental loss of a small part of a cell phone could cause frequent death。
Expert advice
Maintenance to avoid the king's clause
The repair of mobile phones is getting worse, contrary to the original intent of the consumer. While mobile phone maintenance platforms emphasize that consumers are reminded of risks prior to maintenance services, maintenance platforms cannot avoid liability。
In response, qiu bochang, director of the professional commission for consumer law of the beijing city bar association, stated that the consumer protection act provided for null and void provisions if the operator reduced his legal liability and increased consumer liability. It also means that if the consumer can prove that it caused subsequent malfunctions in upgrading services for mobile phones, the operator should be held liable accordingly。
