“as the concept of car maintenance moves deeper into the hearts and minds, replacements have become the trend in the post-car market.” zhou kee hung, deputy director of the client services centre of the guangxi gesellschaftsprüfer company inc., stated that the engine was the heart of the car and that, as a mainstream engine enterprise, the services of the wood were leading the engine industry. In 2014, it also launched the “3+2 campaign to replace 3+2” to take the lead in practical action to implement this new maintenance concept。
Make maintenance a habit
According to the information received, this “suspension” activity began throughout 2014, during which the user of the entire vehicle (except for public transport) who purchased the engine for the train was provided with the additional free maintenance once after the first maintenance was performed on a regular basis and the engine was required to have completed its own maintenance three times。
The so-called “replacement” is through the regular maintenance of engines, the regular replacement of oil and cores, periodic inspection and elimination of product failure, making the launch operational, thereby reducing product failure, extending product life and directing users to day-to-day maintenance。
Zhou kee-ho stated that, in order to do so, each maintenance project was strictly required by the match marketing company client service centre, with different products, different mileages, different maintenance projects, special maintenance projects for gas machines, national reprocessing, etc., aimed at regulating the maintenance process and enhancing the effectiveness of the maintenance, so that users actually felt the real benefit of the experience of “care-for-care, all-round”。
She said that the launch of the campaign had been chosen this year because it was closely related to market changes and product transformation upgrades, the upgrading of national iv engines, gas engines, hybrid power, etc., and the high demand for engine use and maintenance。
“in particular, commercial car users, who in the past have customarily opted for factory formal service station maintenance during the warranty period, outside the warranty period, are choosing roadside shop maintenance, and are now motivated by emission regulations, product upgrades, and corresponding increased difficulties in engine maintenance and repair technology, which have led to a willingness to take the initiative to maintain, repair and repair the regular service station, precisely on the basis of product conversion upgrades and changes in the post-car market, to launch this activity and to organize a special fund to carry out this innovation with the repair station.”
“it is not difficult to carry on with concepts such as graft, to become a habit and a common sense of how to guide users in the use of cars. With that awareness in mind, you can do it as you wish.” zhou said。
“the engine is the heart of the car, which can be used for a long period of time, and in order to act as a preventive tool and to embody the concept of `replacement', it requires timely inspection and maintenance. The purpose of our activities is clear, and we are committed to developing the right maintenance habits for the owner of the vehicle, to protect the vehicle from `sub-health' by ensuring timely detection of vehicle failure hazards during the maintenance process, by removing them at an early stage and by reducing the probability of vehicle failure.”
Zhou wee hsiung told the chinese industrial newspaper that in the past some car owners used to fix their ideas when problems arose, and it proved that small problems could turn into major failures and higher maintenance costs later in life。
“in the case of diesel filtration in engines, `replacement' is the regular discharge of water during daily use and periodic replacement, so as to ensure that fuel injection and control systems are not corrosive or worn. If the user does not maintain the filtration core for the purpose of saving $200, it causes fuel, jet system wear, jamming, engine loss and increased fuel consumption. In addition to the higher cost of fuel consumption, the damage to the jet pump will cost thousands of dollars for maintenance, which is in any case more expensive to perform on a routine basis than to re-maintenance if problems arise.”。
This is undoubtedly a long-term project. As a champion of this initiative, tamaki is now working with maintenance workers to stimulate and bring more drivers into the operation through one-off activities。
It's a good story
In 2013, the group achieved a cumulative sales revenue of $43 billion, while the core company, the oksai shares, exceeded half a million engines and became the industry's first multi-cylinder diesel engine enterprise to return to a sales volume of 500,000, an increase well above the industry average。
What makes a professional engine-manufacturing enterprise have such a beautiful backlash without a whole car? The quality of the product, the reputation of service, are undoubtedly two indispensable answers。
According to any information provided by the head of the office, although not all the other regions had sold the equipment in the north-west, more than 80 service points were located in the xinxi region。
In their communication with he xianjiang, journalists were informed that the situation had gradually opened up in the market in china over the past two years, thanks to a good reputation for benefiting from the services provided by the jade light. For example, when the promotion of the yc6m engine began, the acceptance of 6m was lower among market users。
At first, at the advice of the distributor, when the east wind had been pushed to the market with the yc6m engine, there were some general problems, and the water tanks were prone to damage, because the original water tanks, which had been so heavy, were originally designed for a brand-made engine. Following the conversion of the yc6m engine, the water tank became smaller from the ground and was easily scratched on the rugged road。
It also turns to the jade cay office when the distributors report to the whole plant. The decision to modify the tanks was made after consultation between the parties, but was due to the fact that the costs of the retrofit would need to be recovered on a layered basis, and in order to take time, the then office in yusaki indicated that the costs would be temporarily advanced by the office. The water tank was eventually retrofitted and the tank was raised by 11 cm。
The retrofitting programme was subsequently transmitted to east wind and was adopted in its entirety. After the rapid handling of the incident, combined with the presence of a well-oiled and low-oiled crane, the jade heavy machine and the east wind great god jumped from a gap at the time to 80 per cent today。
Humanized services are a key feature of these services. For some users and nodes between compensation and non-compensation, the wood is often treated in a sexual manner, with some compensatory compensation and care, and some practical problems are resolved for the users. “the current technological homogenization of products, effective communication with clients and the provision of quality services will determine the market share of products. At the same time, the services of tamaki have never been conditional or justified before the problem was resolved.”
But humanization does not mean arbitrariness. According to zhou kee-ho, the oki has a strict system of services, a very strict system and special rules for process time. For example, the basic maintenance of the engine must be completed within three hours, general failure maintenance must be addressed within eight hours and a full resolution of a major failure within 72 hours, and in case of a problem, it will be reported on a layer to enable timely resolution。
In addition, journalists have been informed that the services and accessories have been assessed monthly at the tamaki headquarters and that the service centre will be penalized on the basis of evaluation indicators in the event that the quality of the services or the accessories cannot meet the user's needs. At the same time, the processing and repair schedule are transmitted to headquarters in documentary form after each repair mission has been completed。
In response to the promotion of the “rehabilitation” campaign at headquarters, he said that the service stations under his jurisdiction were very welcome, that banners had been drawn up to promote it, that details of the campaign had been communicated by text messages to each client, and that some homemade service cards had been used to support the activities。
“this activity is carried out not only for the benefit of end users, but also for the benefit of the service stations throughout the country.” zhou kee-ho stated that the activities were welcomed by the service providers not only for their immediate impact in consolidating the client base, but also for the joint efforts of the producers and the service stations to promote business cooperation。
After almost five months of practical work, the “3+2” campaign has been well received by both institutions and end-users of the system. According to zhou, the feedback from the take-back indicated that user involvement had already met initial expectations, but she indicated that headquarters was still considering whether the activity would be sustained in the future。
“it is certain that, in the medium and long term, we will continue the concept of `substitution' in a variety of ways. The 3+2 is only an attempt, and in this process we would have preferred to communicate with our peers, mainstream manufacturers, and to put services to the end.”
