In recent days, ms. Wang of liuzhou's sharp television set was broken, and she called “114” after-sales service calls twice, and the company that she was offered was not the real after-sales service。
Challenge:
"114" has an interest in the business
Ms. Wang's sharp television set was purchased in may 2014。
On 6 january, as a result of a television failure, ms. Wang called 114”. "i made it clear that i was looking for sharp's after-sales service." ms. Wang said that the services had sent a contact information called “gahing family power maintenance ltd., city of liuzhou”。
On 6 january, ms. Wang called the “114” after-sales service number in chashap. Interviewee for map
The master will be at the door soon after ms. Wang contact. Master said the power plate was broken and needed replacement. On 10 january, the master went to the house to replace the power panel。
On 21 january, ms. Wang discovered that the television was not functioning. On 2 february, after the master had unlocked the door, the television was regularly viewed。
On 7 february, the television was again unavailable. Ms. Wang informed the maintenance company that the television had previously been repaired and had been repaired free of charge, and that it was now an additional problem and was subject to further maintenance fees. It was only in consultation with the other party that ms. Wang learned that the maintenance company was not the real after-sales service of sharp。
On 25 february, she again called “114” to look for after-sales service contact details for sharp, which were still being pushed to the business. In this regard, ms. Wang questioned the existence of an interest between the platform and the maintenance company。
On 25 february, ms. Wang again called “114”. Interviewee for map
As the television was not properly watched, ms. Wang requested a refund of $839, which was never paid。
Business:
Prove that there's a problem to refund
On 4 march, the journalist contacted mr. Zhang, the head of gaheung family electricity maintenance ltd., upper liuzhou。
According to mr. Zhang, ms. Wang's television set was older and did not have the exact same original power source plate, but had a completely new sharp。
With the consent of the master, the new power panel was installed and the television was functioning normally. However, a few days later, the television was locked to death, which was a problem with the computer board, and the master was free to unlock the door. A few days later, problems arose on the computer board and the master had to pay for it again。
“if it proves to be our problem, the fee may be refunded.” mr. Zhang said that he had given ms. Wang the programme so that he could find someone else to repair it and install their accessories again to prove that they had problems before they could refund their fees。
Mr. Zhang stated that the maintenance company was indeed not sharp's after-sales service, that ms. Wang had called and that they did not say sharp's after-sales service, and that ms. Wang had simply said that she was going to fix sharp's television set。
Mr. Zhang denied the existence of an interest in “114”, which was “almost forthcoming, as was the case for many families”。
Progress:
The merchant paid $600 back
As a result of this, ms. Wang has repeatedly responded to the local “12315” and “12345” hotlines, but has been unable to deal with them because the business has refused to mediate。
The “12345” hotline in liuzhou responded to ms. Wang. Interviewee for map
On 5 march, ms. Wang repaired the television set through the after-sales service of sharp。
On 4 and 6 march, in the morning, journalists contacted the platform “0772114” and china telecommunications inc. Guangxi. At the time of the press release, there had been no response。
On the afternoon of 6 march, ms. Wang responded that after the intervention of the morning newspaper journalist, the merchant had settled with her and returned her $600。
