The question is, how can these problems be solved? This was also addressed by the game development group, which was presented as an article by the editor-in-chief。
Question-walking
Dear friends, hello
Think about it and talk to you. In the short term, silence is better than public statements, because the more it says, the more it may be wrong, especially in the present case, the information published on many occasions seems to be discredited. But can't we change today's game operation? Can't we just be honest with the players
I've been in the game business for 14 years, playing adali since 87 and now for 29 years. In the different webwalks, they are also the leaders of many gangs, who once cried to the monitor alone because they were almost killed by the other gang; who once sat in hard seats for dozens of hours to meet a young partner in a game because of the feelings in the game; and who once was a successful game dealer who became the object of worship by other players. All kinds, many, are unforgettable memories. And then, from a game player to a member of the game industry, to be honest, it's basically the only hobby now, and it's probably my destiny。
Sorry, it's a little far. I've spent almost 30 years with players and contacts, so i don't know much about the psychology of the dojos, but at least there's some experience, and there's a book called "ugly" that describes group psychology, and there's a clear direction for what i should do now. To put it simply, community awareness often makes things far away from the truth. So in terms of public relations maintenance in books, silence is now the best option. But i've been thinking about it for a long time, including watching a lot of statements by a friend of the player, the ice breaker, which really inspired me. If it is to do something long-term, it should be open and transparent, and at all times stand the test and the test. At the very least, it is necessary to be honest and at least try to give play friends a good game environment。
Thunderball is a subsidiary of gibbit, a researcher who asks questions, and a researcher who asks questions about hand-drives, who is responsible for distribution and operation, and we actually belong to a self-developed, self-distributed company. The reason why we chose self-study is simple: we want to be able to gather information more quickly about the players' friends, make more effective iterative adjustments and make the game work. Of course, everything in the world is a little different from reality, so in fact there are a lot of problems, but the more important question is whether we want to really do it ourselves, so i'm going to tell you a few things today。
1. A fair environment for the preservation of games。
(1) first, the playing environment is certainly relatively fair and cannot be absolutely fair. The nature of free games is such that paid users will get more resources, and we can only find a way to get as good a game experience as possible for both types of players with high time and high economic investment. Because these players are true supporters of our growth, our hearts are grateful。
(2) second, as long as it is a procedure, there will inevitably be loopholes that will be addressed in the first place if they are officially discovered, while recovering the proceeds of a player who uses the loophole in bad faith and safeguarding the fairness of the game. At this point, some players would say that these players should be severely punished until they are too afraid to use them. In practice, depending on the degree of malice, we apply different penalties, but the lowest is the deduction of illicit proceeds, which is also essentially a punishment (time loss and psychological shock). It's like the two-day forum players say, because of the punishment, their gang broke up and, to be honest, i'm sorry to hear that. For the sake of fairness in the game, we will certainly deal with it as soon as the brushes appear; on the other hand, we have hurt the player in a sense, and we have a hard heart。
(3) so, i really hope that when players find a loophole, they will be able to contact our guest clothes in a timely manner, especially the bug, which has significant data drawn, and that we will verify within an hour that, if found to be a major problem, they will be given a high reward to the reporting player. We've had two major loopholes reported by players in the near future, and we'll give them a two-day reward. It was also hoped that all players would not use those loopholes, because, unlike other things, all the data were recorded backstage and any data drawn would be recovered or even punished. Why don't we be the first player to report, and we'll get a big bonus。
(4) are the players we're dealing with this time being treated specifically? Is there a distinction? In fact, any company has a vip service, and we'll do everything we can to provide them with better services for more expensive players. However, it needs to be made clear that we will not provide any player with additional treatment that affects the fairness of the game, just as high-paying players use bug for profit and all undue profits are deducted. We're doing all this by code, and we're never going to add a code like "how much does a player spend without processing?" but again, there is a need for feedback from players, such as the ice fragmentation, because it is well-founded (and thanks in particular for the fact that there is a lot of clarity that is best for us), and we have to re-examine our processing codes, whether there are errors at the code level, or poorly thought out, which, since you are so careful, we have to do a second test, which is just for us, because the current amount of data is so large and indeed time-consuming, it must have been at least a whole night, but this is what we should have done, and here is just a note. One thing is clear: we do not discriminate, nor do we. Because it is not necessary at all, but whether the code is wrong or whether it is logically wrong, we need to check again (the theoretical probability of error is low, and we have tested the logical possibilities before the code is written, but it does not rule out the possibility of omission). At the same time, it needs to be added that it is known that some “ghost” players can obtain the maximum benefit through all efficiency-enhancing means, subject to the rules of the game. But we can still say what you think, and we can test things that don't make sense, but sometimes the results are amazing, and these are really godlike players. 24-hour stay-out, spends a lot of time, money, and a lot of people in fixed teams to achieve extraordinary efficiency
(5) with regard to the toraemon game, which also operated several games before, the size of the game was small and the size of the income was not large, it would be very difficult at that time, after all, to have just enough income to support the basic development of the game. But even under the difficult circumstances of the past, we have never done such an act, let alone now ask the question of how many thousands of players enjoy it, and how much better our income is than before, and we are less likely to do it. But this upswing makes me sleep all night, because we have too much to do, and we have failed many players. However, our conviction is firm and, in any case, fair and dedicated, will never change. Here, i also solemnly pledge to ask all the official servers that swim in the thunder game in order to ensure a level playing environment, without any so-called in-house personnel or support, and that all players are treated equally in terms of fairness。
So with regard to fairness, we will continue to adhere to the principles of fairness, transparency and openness. Maybe you're not convinced, but you'll always do it。
2. Some questions about recent games。
(1) free trade: this is a very ill one, and it should be seen through the twitter public sign that some of the experimental settings for designated transactions are now being made, but this cannot be used by the studio, otherwise it will end up hurting ordinary players. So we'll have to wait until the trading system is better monitored. It's a little slow, but it's going on。
(2) an external script: the fight against the game and the outside is long and ongoing, and now we have some monitoring, and we have been dealing with players, so there is a lot of information, such as why i caught me without using the outside, which does not exclude the injury to very individual players, but the whole is capable of being located precisely, so technical means and seals continue to go hand in hand。
(3) why i am sealed: in fact, the vast majority of the seals are illegal calls for games, the use of external scripts, impostors or third-party additions, many of which affect the ecology of games, and for which we are sorry, we continue to block。
(4) technical problems: backsliding, non-calculating, puzzle-inflicted bugs, etc. The problem of backsliding is due to the number of mobile phones that inevitably appear incompatible, so it is now being resolved over and over again, and, if there is anything else, when you give us feedback on our guest service, it would be better to indicate the model of the machine, the operating system version number, what is being done, etc., so that we can find the problem more quickly. These issues are largely being addressed over time and are now being updated in at least two to three editions a week, as well as in part through weekly suspension updates。
(5) content development of the game: one version a week, one and a half months of progress, so that the game can keep up with the pace, and in a half month, the first big one will come. I'm sure it will bring you something new。
(6) the game's recommendations: these can be mentioned, the editor or gm will respond to them, and it is up to the development team to follow up on whether to adjust or modify them. We choose to develop our own games, essentially in order to be able to follow up more effectively on the opinions and recommendations。
(7) other issues: part of the weekly resolution and new issues arising weekly. But there are fewer problems。
Three, the thunder game didn't work out。
(1) the player's problem has not been solved very immediately, and many times it will be felt that it is a football. The main reason is that the tools are not perfect and the personnel are not enough, and we are already doing our best to improve these issues, and perhaps at an unsatisfactory pace. But it must do its best. Our entire customer service team should and must do everything possible to resolve player problems as quickly as possible. To achieve this goal, the successor company will also make a series of adjustments and arrangements。
(2) the bug is a multiplication: it is true that there have been many recent problems, from the tower to the present, and we have resolved several important issues over two days. Fortunately, most of the problems have not spread, with very few players, and we have made the corresponding deductions and seals. Thanks to the players who report bug, they have to be rewarded; but on the other hand, we also reflect our own short boards on product development. As the problem is resolved, there are many things in common that no longer occur, and it is believed that they will become fewer and fewer. The beginning of anything is difficult, and it is even more important to develop the right working method。
(3) other: in addition to some routine work, i watch a large number of players speak every day. Although it's now high online and well-paid, as a small and medium-sized company, it should look good to be able to press other large factories over app store. But i'm not happy at all, even from the recent meeting with you, where members of the company's team can feel it, and i'm always angry at you. What i've often said lately is, "we can forgive each other in the office, but what about the players?" who will take care of them? Who will address their grievances and grievances? So we have little to forgive, and it is more important to run the game properly, and at this stage we will be slow and slow in solving the players' problems. Our ideal is not to be the most profitable company in itself, but to be a company that allows the players to feel that we are creating a good experience for the players, and that will be the only time when we can truly achieve long-term corporate development. At yesterday's meeting, i told you that our biggest problem is that we are actually growing too slowly to keep up with the pace of player growth, so much negative feedback today, and that we will never be able to achieve a company that is aimed at “making a good experience”. Every time you see a player spitting on a thundering game, you can't breathe. As a 30-year player, you feel like you're in your throat and you feel like you're in a mountain. But the more so, the more so. This is the worst of times, and it is the best of times. Every chute and even the scolding behind it is full of love. Every day we need to sum up, reflect and adjust what we're going to do next day so we can grow up as soon as possible and give the player a happy game experience
And it's a little long, and that's all from my real point of view. I don't have any so-called pr department, and i don't have anyone to write my handwriting. I used to have over 30,000 stickers in a forum that i loved very much, but the official response was rare, because i was in the game business, and today i saw me in a lot of players. This post is not about public relations, nor is it about leading public opinion. It is to tell you that we are not in a position to do so, but we will insist on not lying, not lying, and that everything is open to criticism, to suggestions and to trying to give you a good experience. Not so good now, but a little bit better tomorrow, and a little more every day is necessary. Now it is better for me to read the words of the qur'an when it is high: "besides it, the wood is not broken, and the stone is pure." no one believes you, but you're the only one who's going to keep going, and one day you'll see that the thundering game is a game company that has no insides, no connections, fairs to players and really wants to give them a good experience。
And lastly, the sentence is too long and too long, but the line will come. The road knows the power, and it's been long. What we hold on to is something that we hope that you will see every day getting better and better。
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