“according to the failure of maintenance, several repairs have accumulated costs of nearly $200,000.” in recent days, mr. Xu, a citizen of wenzhou, informed the news hotline of his post-sale experience at huai-dabenz 4s (wain-da motors sales services ltd) on airport avenue, where the last repair was carried out without his consent, resulting in maintenance costs of over $140,000。
Following an investigation by the integrated transport administration and enforcement unit of winzhou city, it was determined that the maintenance procedures for the mercedes 4s store were not in compliance and ordered that they be overhauled. The road and transportation management centre in winzhou also listed the 4s shop as a credit poor business. As at the time of the release of the reporter, huai nada benz 4s still seized the vehicles in question on the grounds that the consumer had not paid for their maintenance。
"more repairs cost nearly $200,000
In december 2014, mr. Xu spent more than $1. 3 million on a mercedes s400 car at the 4s store in huai nada, where he has been performing routine vehicle maintenance ever since.” in september of last year, a call was made by a staff member of the 4s store of huai nada, who said that the vehicle had travelled 120,000 kilometres and was required to be maintained once.” mr. Xu said that he had subsequently arranged for the driver, mr. Zheng, to drive for maintenance, at a total cost of over $27,000。
“at the end of the major maintenance, i found that the engine noise was greater than before, and the 4s staff said that the noise could be solved by replacing the regulator.” on 24 october last year, mr. Xu arranged for the driver to travel to replace the regulator, at a cost of more than $23,000, “the noise problem remains unresolved after the repair and the shop says to replace the other side”. Taking into account the fact that more than $50,000 had already been spent in the previous period, mr. Xu decided to simply spend another 20,000 to completely repair the noise problem。
In december of last year, after the arrival of the fittings for the regulators, mr. Xu again arranged for the driver to take the vehicle to repair. “three or four days later, 4s called to say that the engine was not on fire and that they had specialized detection devices to test the engine for reasons”. Mr. Xu said that the car had just been overhauled and that he believed there should be no major problems and that it did not matter。
He was surprised that mr. Xu received a “day bill” after completing the vehicle repairs. “they gave me a maintenance valuation, which allowed me to pay more than $140,000 to pick up the car, plus the previous two costs, which cumulatively amounted to nearly $200,000, and could buy a nice new car.” mr. Xu said, “i only know what they want to do with the engine, but i don't know how much it costs to fix it.” in connection with the two previous changes to the regulators, mr. Xu suspected that he had been “set” by 4s and refused to pay for the large maintenance costs。
There was no consumer signature on the valuation form and 4s was claiming maintenance payments for the vehicles
In order to retrieve the vehicle as soon as possible, mr. Xu went to shop 4s on 9 january this year. “the car entered the 4s without damage, just to change the regulator. And, in the case of a major maintenance operation, why did the engine fail? I think it's business." mr. Xu stated that, upon receipt of the bill, the engine had been installed and that he was not aware of the actual question, as the merchant had stated, and he therefore agreed to pay only more than $20,000 for the replacement of the second regulator and refused to pay for the maintenance of the engine. The negotiations were unsuccessful due to the firm's insistence on the payment of engine maintenance costs and the forced detention of vehicles。
According to the reporter, under the valuation form provided by the merchant, “if your excellency agrees to the above offer, please sign or stamp this letter in order to entrust wainda motors sales services, inc., of wenzhou, with inspecting or/or repairing the above-mentioned vehicles.” there is no signature or stamp on the valuation form。
“i have not seen this valuation form before, nor have we been signed or stamped, so i do not accept the cost.” mr. Xu said。
Transport sector identified and classified as creditworthy
After spring, mr. Xu called the government service hotline 12345. The city road and transport management centre and the integrated municipal transport and transport administration enforcement unit of the city transport and communications authority are involved。
Following an investigation by the vehicle maintenance staff of the municipal road and transportation management centre, it was determined that huai nalta benz 4s only communicates with mr. Xu's driver, mr. Zun, on the telephone repair, and that no contract for a warrant was actually signed. The maintenance procedure is not regulated by the fact that mr. Zeng did not have a warranty contract in accordance with the motor vehicle maintenance management regulations。
“we recommend that huai nada benz 4s first clear the amounts (reconciliator costs) identified by mr. Xu and return the vehicles to mr. Xu, whose disputed engine repair costs are subject to judicial proceedings.” the above-mentioned staff described the strong attitude on the part of huai-da benz 4s, which stated that the company's legitimate rights and interests could not be discharged. At the same time, it was indicated that the company had been irregular in the process of signing the contract for the purpose of maintaining it at a minimum maintenance cost of $140,000, with a further discount of 8. 5 per cent, or approximately $119,000. In this regard, mr. Xu also expressed his rejection。
On 24 february, the road and transport management centre of winzhou city submitted information on the recording of poor information in its credit evaluation, in accordance with the provisions of the zhejiang transport industry credit management scheme。
On 28 february, traffic enforcement officers went to wainda motors sales services ltd., wenzhou, to inspect the company, which had been found to have failed to sign the required maintenance contracts and to receive the manifests, and to issue a rectification notice in accordance with the relevant provisions of article 53 of the motor vehicle maintenance regulations, requesting that the situation be taken into account by the law enforcement officers and that they urge the rectification。
Hua nada benz 4s "customs advocates": until maintenance costs are settled, no consumer vehicles will be returned
In recent days, journalists have contacted ms. Wang, the “client rights officer” responsible for handling the incident, regarding mr. Xu's complaint。
“the cost of maintenance is over $100,000, and it is not possible that we were not informed in advance.” ms. Wang said that the staff had previously communicated with mr. Tsang. On the other hand, mr. Tsang denied this claim, insisting that the other party had not been informed。
Ms. Wang did not respond positively to the irregularities identified in february by the transport sector in respect of the 4s store and ordered its reorganization, stating that she “has not seen it yet”。
Finally, ms. Wang stressed once again that the 4s store would not return the vehicle to mr. Xu until the cost of engine maintenance had been paid。
