It's about apple maintenance. Interviewee for map
And after the apples, there's a "shelter shop"? In a similar style of renovation, the shop was marked with a “customs maintenance service centre”, which the undisclosed consumers thought was the official point of sale for apples, but not for that matter。
As mr. Lee, sichuan chengdu consumer, reported to the platform for reporting on quality (pqc) earlier in june, he looked through the internet and called a phone call starting with “400” and found an “official apple after-sale site” which he found to be a “shelter shop” after spending $2389 to fix the computer。
Www. Thepaper. Cn/consumerscomplaint. Jsp
On the afternoon of 18 june, the news agency (www. Thepaper. Cn) called the incident shop in cheng city square, where one of its directors stated that they had never said they were the apple official, but only the apple maintenance network。
The officer in charge also stated that he had been shown a licence to operate at that time, and that he had agreed to the computer maintenance, “we are free of fraud”。
However, the news had previously, as a consumer, dialled the hotline number starting with “400”, which mr. Lee had consulted, and it was only after repeated inquiries that the person on the telephone made it clear that they were third-party maintenance points, not apple's officially authorized shops。
It is worth mentioning that the shop in question had previously been the subject of more than a dozen complaints by consumers to the market regulator for quality maintenance problems and false publicity。
On the internet, we've been looking for official maintenance points to find the "campaign."
According to mr. Lee, he had previously been studying abroad. Shortly after returning home in early june this year, he discovered that his apple computer suddenly failed to connect to the wireless network and found a site called “find the fruit network” through a 100-degree search。
In this site, which brings together information on many chengdu apples, mr. Lee chose the chengdu tien square, which is ranked first and is marked with a “quality shop”。
It took $2389 to repair the computer to discover that it was an unofficial personal maintenance site。
"i wouldn't go if i knew it wasn't for official maintenance." mr. Lee stated that he had called the “400” consultation number at the shop, marked “find the fruit net”, and asked the client if it was “an official apple” and the other party replied “yes”。
On 9 june, mr. Lee, with his laptop, went to the “apple-selling net” located on the 30th floor of the heart of the city of tiancai square, cheng city. Upon entering the store, mr. Li found three apple desktop computers on the front desk and a sign in the shop with the words “customs maintenance services centre”, which appeared to be the same as the official after-sale site。
According to mr. Lee, in the shop, he asked if it was an official apple service, and the shopkeeper replied “yes”。
On 11 june, mr. Lee again came to the store to retrieve the computers that had been repaired, but found that the store had only given one maintenance certificate, had not invoiced and had not returned the dismantled computer hardware。
When he returned to his home, mr. Lee called the apple network phone when he was suspicious, and it became clear that the shop was not an official authorized maintenance point for apples, but a self-employed shop。
It was noted in the news that on the web site entitled “find the fruit”, the top two were named “apple care-sungdu temple plaza” and “apple care-sungdu oaks plaza” respectively, all of which were marked as “quality shops”; and 11 after the two shops were marked as “direct camp shops” and “authorized shops”。
The computer was maintained for mr. Lee at the top of the "apple care-sungdu square shop"。
A maintenance certificate was issued to mr. Lee by the door shop. Interviewee for map
The shop denied fraud, was willing to refund maintenance fees and reimbursed $500
In view of the fact that when computers were dismantled by third-party repair shops, which affected the official sale of normal apples, mr. Lee decided to defend his rights, he considered that the shop in question had been fraudulently used as an official maintenance site for apples。
Subsequently, mr. Lee called “12315” for a complaint and, with the mediation of the local market regulator, settled with the shop in question. The full cost of the repairs was refunded by the door shop in question at $2389 and reimbursement of $500 for the cost of the vehicle and the cost of the work。
It was thought that the matter was closed, but on the afternoon of 17 june, when mr. Lee went to the door shop to prepare a settlement agreement, the store asked mr. Lee to write “consent to settlement” on the maintenance certificate and to withdraw the maintenance certificate。
Mr. Lee refused the request. He argues that this action by the shop in question is intended to erase the fact that he would lose the corresponding defence evidence if, following the recovery of the maintenance certificate, the shop in question did not fulfil the prior oral agreement。
In the afternoon, a director of the shop said to the press that they had never said that they were the apple official, but merely that they were the apple maintenance network. The officer denied that he had committed fraud by impersonating an official after-sale site for apples, claiming that he had shown mr. Lee his business licence at the time and that he had agreed to the repairs。
Mr. Lee, on the other hand, stated that he was only shown a plastic bag, containing a few pieces of paper, which he claimed was a business licence and which he took back without knowing what was on the paper。
When asked why, since it was a legitimate business, it was settled that the maintenance costs would be refunded and $500 compensated, the officer-in-charge claimed that the business was “a business of his own”。
Earlier, according to red star, the director of the wang's market monitoring office, the market supervision authority of cheng city sheep district, revealed that the store had been the subject of one or twenty complaints for quality maintenance problems and false publicity。
Before the article was sent, the news made several calls to the wang jia-tai market regulator, none of which was heard。
Mr. Lee stated that, following the failure of the conciliation, he believed that the dispute should now be dealt with under the consumer protection act, requiring the merchant to pay a sum of three or go to judicial proceedings to defend his interests。
According to the analysis of counsel, our consumer protection act provides in article 55 that: “if the goods or services are fraudulent, they shall be compensated for the damage they have suffered by an increase of three times as much as the price of the goods or the cost of the services they have received; if the increase is less than $500, it shall be $500. If otherwise provided by law, in accordance with its provisions.”
“however, it appears from the recording of telephone calls by mr. Lee and the “400” passenger service that there is indeed an act of misleading the consumer, leading to significant consumer misunderstandings, which may require the cancellation of the maintenance contract; however, there is not enough evidence at this stage to qualify the conduct of the service point as fraud.” tin king quan indicates。
