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Four hundred dollars to change the screen
It costs $5,000 to buy a lcd tv, and $4,100 to replace the screen after the bail. The problem of “high-cost maintenance” outside the three packages of tablet television continues to plague consumers. Yesterday, data published by the office of consumer and electronic products investigation of the china electronic chamber of commerce showed that 58 per cent of flat-screen televisions had spent more than 80 per cent of the total machine price on the replacement of screens after three years of “screen maintenance”; 12 per cent of the television switch costs were equal to or exceeded the purchase price of a new machine for the same money。
Symptoms: $4,100 for change of screen
The 42-inch lcd screen, purchased by a consumer in his home, failed, and the factory offered a “change of screen” price of $4,100. "i spent less than $5,000 on tv." such prices were difficult for consumers to accept, but journalists found that the problem of flat-screen television “to buy more” remained unresolved。
“it is true that the cost of maintenance of flat-screen television has fallen significantly in the last year, but still falls into the category of `sky-price maintenance' in terms of the ratio of maintenance costs, especially for re-screening, to the price of the whole machine.” the deputy secretary-general of the china electronic chamber of commerce, rudd, told journalists that in 2008, 42 inches of lcd television were sold at an average price of $12,000, and the change price was close to $10,000; the current average price of 42 inches of lcd television is between $4,000 and $5,000, and the change price is between $3,000 and $4,000。
Investigations:
Recently, the china electronic chamber of commerce conducted a survey of the after-sale services of mainstream brands such as hae-soon (webbo), kangja, longbong, twee (webbo), samsung (webbborg), lg, sharp, sony and others, and found that different types of lcd television differ considerably from different sizes of change price。
In the survey, 30 per cent of flat-screen television prices were between 50 and 60 per cent of the total machine price, 58 per cent of the change price exceeded 80 per cent of the total machine price, and 12 per cent of the product change price was equal to, and even higher than, the purchase price of a new television。
Point assessment: under the terms of the three national packages, each brand tablet television screen will be covered for at least three years, but the issue of high-cost maintenance of the screen after “over-insured” remains to be resolved。
The phenomenon: maintenance remains the hotspot of complaints
The japanese brand lcd television in the consumer ms. Ho's home is broken, and the factory says it needs to be removed to replace the screen. The fixed television came back, and ms. Ho found that the factory had simply replaced the parts and the screen was the same: “the scratches of the child are still there.”
Another consumer bought a lcd tv for $6,800 and was unable to turn it on for less than a year. The inspectors claimed that the “main plate” had been damaged twice in three months, but remained unusable. Consumers have asked for a new machine, but businesses and manufacturers have used various pretexts to remove it in an attempt to “tuck” the one-year “three-pack” deadline for television sets。
Investigations:
According to casa statistics, the number of complaints from television products decreased by 18. 5 per cent each year in 2011, and the number of complaints fell significantly, after the number of complaints from mobile phones, the internet, air conditioners and computer products。
However, irregularities in the provision and maintenance of paint and electricity maintenance services remain a hot spot for consumer complaints: the delays in maintenance, the non-renewal of the warranty period and the failure of manufacturers to act against each other after the warranty period remain common. There have also been more complaints of non-transparent after-sale maintenance fees for household appliances, irregular maintenance, and excessive charges for spare parts。
Point assessment:
The market has been dominated by tablet television for many years, and the speed at which new products are introduced by businesses is far more efficient than the improvement of after-sales services and the regulation of maintenance prices. In the case of “ex-insured”, the price of repair and change of national product plates is lower than that of foreign brands, and even some foreign brand repairers have made it clear that television screens are broken “can only be replaced and cannot be repaired”。
Symptoms: security incidents are rising every year
The security of the use of tablet television cannot be ignored. According to statistics, there have been a total of 202 reported electric power safety incidents throughout the country in the last four years, and the number of security incidents, such as television explosions and spontaneous combustion, has been rising year by year, from 16 in 2008 to 56 in 2011; 14 such incidents were recorded in the first two months of 2012. While security incidents account for a very low proportion of the overall holdings of flat-screen television, which is about one half a million, the consequences, once they have occurred, are difficult to envisage。
According to industry sources, “misuse” by consumers is also an important cause of security incidents such as television explosions and spontaneous combustion. “in the course of its use, it is strictly repeated, with power switches preferred to remain on standby after watching television.”
Investigations:
Journalists have learned that many citizens have “long-standing stand-off” of their television sets, roof boxes and dvds, and that power is almost never shut down, except by remote control, which not only wastes power but also increases the probability of electrical failure. In addition, televisions usually have a useful life of about 8 to 10 years, and many people still use “high age” cvs in their homes, and are vulnerable to all-perturbations in volatile voltage, thunderstorms and hot weather。
Point assessment:
According to zhang su-in, deputy director of the digital television compliance centre of the ministry of industry and communications, the current industry standards require that the average number of hours spent without a malfunction should be no less than 15,000, calculated at four hours per day, and that 10 years of use should be guaranteed. “this is an urgent challenge for middle- and foreign-owned colour-based electric power-making enterprises.” in addition, the safe use of colour electricity requires consumers to increase their awareness of safe use. I'm a reporter
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