The black cat complaint was published in august, and the data were drawn from the black cat complaints platform, reflecting the settlement of the company's complaints on the black cat complaints platform。
By the end of august 2023, the black cat complaints platform had received more than 15. 16 million effective complaints from consumers and 420,000 in august。
In order to provide a more accurate and timely picture of the handling of complaints in blackcat platforms by firms in different consumer areas, the red black list, in addition to being industry-by-industry, provides consumers with more valuable consumer references by setting up “the most interesting area of interest” based on hotspot consumption events。
Keyword: the test was false after the sale of the vac noise
During the month, consumers responded to black cat that they had contacted the door after the sale of the vac to address the high level of noise in the internal air conditioner, and that the post-sale personnel test showed that the noise in the air conditioner was 51 db, while the same air conditioner was 38. 8 db, but that the submission forms were all 38. 8 db. After further feedback, after the sale came to the door and said that the air conditioner was normal and refused the test. Consumers questioned the results of the tests and asked for a solution. By the end of august, wahin had a cumulative response rate of 66. 46 per cent for 504 complaints。
Keyword: old feng's got to pay more for the old one
On the black cat complaints platform, with feedback from consumers, the 21 grams of bracelets in exchange for 17 grams in exchange for new activities, the merchants say they can save value at price, but consumers question how they can guarantee it without even a basic right to know. By the end of august, fengxiang had received a total of 817 complaints, and a large number of consumers had complained that they had induced the consumption of “gold at a price”, and the enterprise still had zero responses。
Keyword: the east wind sunshine quake generator is broken
In the course of the month, consumers responded to the black cat complaints platform that the quaker generator had been damaged as soon as the warranty period was in place and that the online search had revealed that the vehicle had become ill and that the factory had refused to repair it on the grounds that it had been insured. By the end of the month, there had been a cumulative 598 complaints, with a response rate of only 1 per cent。
Keyword: yang guangfu is hot and eating insect diarrhoea high fever
According to data from the black cat complaint, the august valid complaint sheet for yang guang fu was hot, and feedback was received from users who ate insects at yang guang fu fu fu hot food, high fever of diarrhoea after eating, and acute enteritis after being examined in hospital, thereby questioning yang guoxfu's food safety. There are also other consumer feedbacks that can be found at yang's guangfu for food and other food items. To date, yang guang fu has received a total of 598 complaints at the black cat complaints platform, with a response rate of less than 40 per cent。
Keyword: rosen's short-term food is not indicated
During the month, at 11:46 p. M. On the 22nd, a consumer feedback bought food on the rosennet, delivered on the 23rd morning, delivered food that expired on the 22nd day and was not indicated by the platform, and at the time of eating itself, it expired. By the end of august, rosen had accumulated 705 complaints, with an almost zero response rate。
Keyword: slow approval of barley's refunds resulting in no compensation
Several consumers responded that they had initiated a refund within the free refund period, for example, after barley had purchased tickets, owing to changes in the performer's schedule, conflicting itinerary, etc., but that the checkout had been slow, that there had been a free refund period at the time of approval, that there was a high fee to be deducted, and that consumers had been reluctantly denied refunds after they had been required to buy paper as a result of barley service, that there was no money, and that barley had failed to provide an effective compensation programme. The barley received more than 30,000 individual complaints, with a response rate of less than 10 per cent。
Black cat filed a complaint against the august list
Shared services
Black rolls: moghis travels, speed green charge, quixung interconnector technology, ltd., small charges, pumpkin man, ofo yellow cars, small tanks, twigs, twilight clouds traveling, sex
The red list: hello, beast charge, pinetree, gofun travel, street electricity, power search, people travel, small electric technologies, small walking share
Shopping platform
Blackboards: treasure city, free fish, skycats, lots, 1688, recreation cards, always recreation, kit, hue-poo, 7881 internet game trading platforms
The red list: the city of love, the east welfare network, goat, the knight's monarch, the high light time, the turnover, the sunin's swine, the tunnels, the little tunnels, the little recycle, the little sheep
Travel accommodation
Hae-sung: small lease, china international air, sichuan air, capital air, china united air, shenzhen air, ride rent, zhejiang yanglong air, west air, oka air
Red list: travel service, train ticket, travel service, travel service, where to go, global alliance, chengdu maritime brigade, hi-hi, car rental, best option, four season guests, pleasure travel. Okay
Entertainment
Blacklists: barley, ticketing, euphoria, twitter, all-playing islands, showdowns, telecommunication companies, shanghai jin-etc, peak culture, union tour
Red list: hj designs, scans of the almighty, gode maps, cox, achilles, guangdong tianjin, king of the people's gun god's borders, 100-degree maps, naniningdo's ejol network, the gas box
Education and training
Black lists: beijing education, high school education, guangzhou online education technology ltd., guangzhou education, daang peng education, hong ding medical care, shenzhen all-star education, further education, mita online, shandong ii-pa
Red list: hangzhou conspiracy culture, all-source approach, network education, show on-line, caucasian school, star map hope, ink education, shandong wanzawa, billion school, ten square. Hey
Finally, the black cat reminds consumers once again:
Black cat complaints are a public service platform that helps consumers to resolve consumer disputes at no cost. Any person who, acting in the name of the platform's official or partner, pays fees to resolve a complaint is an impostor and fraud. Consumers are asked to be vigilant and to report the relevant account numbers to the platform's official and to the police in a timely manner。
After a complaint has been filed by the black cat platform, disputes are dealt with by the company against which the complaint is made in contact with the consumer, and the black cat platform will not have a client who will intervene to assist in the refund! It is also requested to choose official channels for resolving consumer disputes and not to rely on third-party agencies or individuals for representational refunds in order to avoid fraud, such as if a fraud has occurred, and to report it to the police in a timely manner。
The official channels through which consumers can lodge complaints are:
Black cat complaints (https://tousu. Sina. Com. Cn/)
Black cat complaints client (please download from regular application store)
"black cat complaints" applet (miscredible, 100 degrees, payment of treasures, tremors)
If you find a counterfeit account, you can send the counterfeit account information to the black cat official mailbox: heimaotusu@vip. Sina. Com
In order to prevent disclosure of personal information and fraud, the following matters are noted:
1. Before submitting a complaint, please check carefully whether the text of the complaint and the photographic evidence reveal privacy information such as the name, contact, address, order number, delivery number, etc., such as the picture submitted, which relates to privacy information, hidden the picture or pre-coded。
2. Please choose official channels for the resolution of consumer disputes, do not take lightly the means of dispute resolution, contact details or accounts of self-declared staff members provided in the private trust and comment areas, and do not include strangers through qqq or micro-letters at will, especially cautioning against expressions such as “paying can take precedence” and “with special channels to help with refunds”。
3. Please do not provide information to strangers about bank card numbers, passwords, identification numbers, authentication codes, etc., nor transfer money at will through a two-dimensional code or an unknown link, so as to be safe from fraud and, in case of fraud, report to the police in a timely manner。
4. Please be vigilant with respect to calls from outside the country starting at 0000 and do not easily believe the name of the call。
When a formal business customer's service handles a complaint, refunds are made through the consumer's original payment channel, such as through qq, the payment of treasures, micro-letters, web links, etc., and be vigilant against the provision of personal information or transfers such as “frozen” “certification bonds”。
In order to pool resources and power to serve everyone better, black cats are now receiving only complaints related to consumer disputes in the actual consumption process, and are asked for their understanding and support。
