Source: [upstream news - chongqing morning]
"i didn't think this month's pension certification would have worked. I didn't expect to hit 12333, but someone came in two days ago." in recent days, ms. Wan, a retired woman living in a large ferry district, was unable to obtain on-site accreditation because of her lack of mobility, and after she called for help from 12333, community workers came to her door to help her certification。
In recent days, the chongqing city human and social security's “12333 telephone office” has been upgraded and officially operational online, and citizens have been able to call directly for basic social security information modifications, etc., and have access to innovative services such as “arrangement” and “go-to-door” services. The first 14 operations are covered by the system, which is truly “letting data run more and less.”。
What specific services are available by calling 12333? It was described that the first 14 operations, covering the maintenance of information on urban protection workers and the reporting of injuries to overseas workers, had resulted in simple direct operations, complex business appointments and door-to-door processing by special groups, leading to the management of the “needs analysis - business processing - feedback evaluation - follow-up”。
In particular, direct processing includes the revision of basic information on social security, the revision of information on social security cards, the loss of social security cards, the revision of the code of social security cards (second-generation social security cards), the search for information on social security, the search for recognition of entitlements, and the search for archives. The appointment process consists of a report of an injury to a foreign worker, an unemployment register, an employment register, the receipt and transmission of a file, an application for a vocational qualification of a skilled person for the change of employment abroad and of an application for a vocational qualification of a lost skilled person. Active services include eligibility for pension benefits。
The relevant head of the chongqing city human and social security board stated that the platform relies on big data and artificial intelligence to achieve smart distribution of worksheets, real-time tracking of progress, breaking down horizontal barriers, creating a mechanism for the association of community associations in cities, districts and townships, and avoiding “spread-up” of the population, and that the authorities at all levels contact the public on their own initiative within five working days of receipt of the demand and submit the results to the platform to ensure that the services are “not lost”。
Statistics show that since its opening, the 12333 hotline in chongqing city has provided over 43. 06 million telephone counselling services to the population, of which some 7. 798,000 were provided by manual personnel, with a population satisfaction rate of 99. 9 per cent。
“in the future, we will continue to expand the service landscape and explore cross-sectoral data-sharing so that 12333 can become an `all-powerful life assistant' around citizens.” the head of the chongqing city social service board revealed that the next step would be to further expand the service and truly achieve a “one-stop service”。
