Ensuring that more than 90 per cent of the tax business environment is continuously optimized through “non-contact” operations, with 2,742,000 interactions and 6,643 micro-enterprises receiving credit loans of $7,634 million
On 25 september, journalists were informed at our city press conference that since this year, the city-wide tax system has followed up on the party's central and state council decision-making deployments, with taxpayers looking forward to a series of practical initiatives, such as optimising service models, responding quickly to claims and deepening credit management, in order to ensure timely and accurate access to preferential policies and tax and tax services。
“in combination with facilitation, the office insists that `one thing be done efficiently' and that the service be opened `last kilometre'.” according to wang shibin, member and deputy director of the party committee of the predium city tax office of the state tax administration, the municipal revenue service consolidates online and offline services resources, constructs a matrix of services that is complemented by e-tax authorities, mobile phones, apps, micro-mails, smart tax terminals, etc., and integrates more than 90 per cent of the business of standing taxes into the “non-contact” approach. Self-help terminals were deployed in 4s stores, communities, etc., to achieve “zero distance” in civilian service; to create “smart passenger service + man-made seating”, providing a 7x24-hour policy response, with 2,742,000 interactive services since this year. The sub-line tax service has been transformed into a “integrated service station”, with functional areas such as tax pre-qualification and short-handing, smart tax diversion mechanisms, specialized service modules such as “fast-handing” green portals, special cases processing, inter-regional outreach, “failable” windows and individualized services. A multi-dimensional counselling system has also been set up, “line school + underline training + one-on-one”, and this year more than 120 courses on thematic topics have been organized throughout the city, covering over 10,000 taxpayers. Targeted promotion policies for high-intensity enterprises have reminded more than 60,000 people and policy responses have been reduced to 24 hours。
"forging a rapid response experience to improve service temperature and perception." with regard to claims collection, wang shibing said that the “1+n” claims collection network, which was based on a 12366 hotline and was based on tax service offices, a “good rating” system, a “claim code” and online platform messages, had been established, 25 interest protection centres and 57 interest protection rooms had been established, and a “good rating” system had been introduced, giving full assessment to taxpayers and making the satisfaction of the clients an incentive for improvement. Establish a hierarchy, rapid transfer, time-bound processing, follow-up, and timely feedback to the whole process working mechanism, resulting in a “collect-analysis-processing-result-optimization” closed loop management. The 27 tax service complaints received throughout the city this year were processed in full and on time, with a 100 per cent completion rate. By means of data analysis and location services, the union city science and technology department conducts research and development and pre-validation training for three whole-car manufacturing enterprises, which is evaluated by experts for over 90 million yuan, and promotes the continuous and iterative upgrading of tax services。
At the same time, it has deepened its branding of “right-to-know” by including in its credit evaluation a uniform national collection of eligible social insurance and non-tax revenues, and by actively building new credit-based tax and fee regulation mechanisms. Continuous improvement of tax credit evaluation systems, expansion of the use of smart tax scenarios and upgrading of tax credit management from static to dynamic services. Since the beginning of the year, 986 cases of data declaration around r & d costs plus deductions have been recorded, and 289 cases of unusual data have been detected and corrected. A-class taxpayers are jointly offered credit incentives, good-faith persons such as corporate representatives of a-class taxpayers, 50 per cent - 80 per cent price preferences for ticketing, accommodation, catering, etc. For viewing areas. To promote the deeper integration of tax credit information with social credit information, 19 banks have introduced 22 tax-related credit finance products, and 6483 micro-enterprises have access to credit loans of $7,634 million; class a taxpayers can receive vat invoices for up to three months at a time, with a three-year rating of a-class taxpayers for green access services。
Other issues were also analysed. The new tax credit management scheme, based on the concept of “all taxes and fees, one tax unit and one tax pool”, includes in its credit evaluation a national uniform collection, qualified social insurance premiums and non-tax revenues, focusing on deepening the synergy of taxes and charges, broadening the subject of evaluation, optimizing regulatory initiatives, improving credit repair, and upgrading the system of credit and evaluation of taxes and fees. The tax-related professional management services scheme (preliminary) imposes new requirements on tax-related professional services and practitioners, including name-based management, timeliness of information delivery, compliance with practice and internal management and risk control。
