Key concepts for improvement ii:
Process and results. The book states that improvements emphasize process-oriented thinking, process influences results, and key to the process is the commitment of managers, participation and implementation of policy responses. If you are to implement this improvement plan, you will have to deliver on your own commitments, and to improve success, action will have to be taken and sustained。
If a new job performance standard is introduced, managers must take the lead in performing standard operations and have mechanisms in place to monitor staff to ensure that the system remains in place。
Key concepts for improvement iii:
Follow pdca/sdca cycle。
Pdca emphasizes improvement: planning, implementation, inspection, action。
Plan: plan of action to achieve the goals
Implementation: implementation of action plans
Inspection: recognition of the success of the implementation of the plan and of results
Action: implement and standardize new procedures to prevent recurrence of original problems or set new targets for improvement
Pdca is circular and repeated, which means never be content with the status quo, but staff prefer the current status quo and are not motivated, so managers need to improve the current process with cary staff to adhere to the pdca cycle。
Employees in hot jobs also occasionally make failed powder, and managers consider whether customization of the award and penalty systems to star-level employees or timed job tests stimulates motivation, and the custom system is implemented over time。
Sdca emphasizes maintenance: standardization, execution, inspection, action。
Standardization refers to the designation of uniform criteria for all。
Before embarking on the pdca cycle again, stabilization through the sdca cycle is essential, and the process of improvement is not smooth, considering whether standards are being implemented? Is it standardized
Summary: the sdca cycle is intended to standardize and stabilize existing processes, while the pdca cycle is intended to improve existing processes, with managers having these two main job responsibilities。
For example, when there's a bad bowl of beef paste for a customer, it's important to consider whether the employee is operating in a standardized manner
