In daily life, there is always a failure of power in the home and, in general, after-sales maintenance is done by a commercial. No, during the previous period, ms. Hu had a problem with her refrigerator, and ms. Hu had to find someone to repair it. It was not surprising that the maintenance was not only expensive, but also incendiary. What the hell is going on here
On 13 november, when ms. Hu, who was away on a business trip, found that the refrigerator was not cool at home, he searched for it online and found that there was a page written on the brand “post-sale service telephone” and called her to make an appointment。
Ms. Hu: i thought that was the official one, and the second one that jumped out of their house after looking for the refrigerator repair, and it wrote about the heller refriger national maintenance, and the 400 said they had a special master in the area, who sent it. When he arrived, did he say that he was official or unofficial?) he said nothing, and that the company sent him to repair。
Ms. Hu stated that ms. Hu had spent a total of $755 on refrigerant leakage after inspection by the maintenance staff at the time, which required ms. Hu to add $685 to the refrigerant. However, the next day ms. Hu found that the refrigerator was still not cooled。
Ms. Hu: he left when he did, and i left, and the next morning i found that the fridge was not cool, and he called him, and three days later he sent two people to fill the leak, and i said that if i had to pay for it, i'd have to get it fixed, he would have to add it, and i said how much, he said, and he said, "i'll add 350."。
Because of the perceived cost, ms. Hu did not continue her maintenance, but instead spent $500 to find someone else to fix the refrigerator. Because the other party had not fixed the refrigerator, ms. Hu wanted the maintenance fee back, but after a few contacts, ms. Hu found herself “la black” either by the maintenance staff or by the after-sale phone。
Ms. Hu: at the beginning, master said i was going to report to the company, and then i called 400, and 400 said he didn't talk to us. I called the teacher, and he said i had already reported to the company, and he didn't answer from the 15th until today, and then i talked to my friends, and he said that there had been so many times in the area, and i thought it might be a pattern。
No address and no name after the sale
Brander verification of “unofficial” judgement
According to ms. Hu, there was no commercial identification on the clothing worn by the maintenance staff at the time, and only one stamp bearing the “post-sale maintenance centre” had been issued, and there was no company name, address or contact. So, does ms. Hu look for the official service of the brand after the sale? Subsequently, journalists also called for questioning。
4001816338 post-sale service calls staff: “reporter: which brand are we selling?” what's wrong with us。
The interview was very detailed, and the person immediately hung up the phone, after which the journalist called the after-sale telephone and the maintenance officer's phone, as was the case with ms. Hu. It was subsequently verified by journalists that the number of the customer service call, although also 400, was different from the number that ms. Hu had dialed。
Hale's global passenger hotline staff: that shouldn't be all, because we only have one, just 40069999999。
Consumers question the high fees
In the industry, they reveal what's going on
Searching by brand name, which appears on the front page, the number of which is the same as the number of the telephone that is sold after the official sale of the business, leads ms. Hu to assume that the official sale of the business is what she is looking for. Such misunderstandings are not uncommon, even for consumers. So, did ms. Hu fall into a scam
Having learned that it was not the official sale of the business, ms. Hu thought carefully about the maintenance process and concluded that the maintenance staff had not carried out serious repairs at the time of the first maintenance。
Ms. Hu: when he came here, he tried two tubes, and there was this big thing in there, and he didn't open it, he didn't do it, he didn't do it。
In this regard, ms. Hu considers this to be a “set” of extra fees to be charged. In response to ms. Hu's misgivings, journalists also consulted with a number of household electricity repair agencies in haiguchi。
Staff: refrigerator is not normally needed to be repaired, it is necessary to be replaced, or you can either add it or leave it out. It's probably 200 bucks if you just put it in. The one that opens the back covers is leaking (journalist: how much is it to fill a place?), and some (different) like you have to be a little over 300。
Staff member of an electric repair agency at the sea mouth: the refrigerator is useless, it's leaking, it's leaking, it's leaking. (reporter: how much is it, if that's what's opening in the back of the fridge?) is it leaking, it's about a hundred or 200, it's about you。
The journalist's visit revealed that the majority of the maintenance costs, similar to ms. Hu's refrigerator, were in the region of $2,300, and that the maintenance staff indicated that they would not simply add refrigerants without identifying the missing points. However, not only had ms. Hu repaired it twice, but the cost was several times higher. It's not uncommon to have such experiences. In june of last year, ms. Zhang of hainan, who also found the official after-sale telephone on the internet because of the lack of fire in her home-based gas stoves, found the “false after-sale” and spent nearly $600 on replacing the electromagnetic valve, which had been officially sold for $60. In response, industry indicated that most of this was in the “platform plus maintenance” model。
I've got a couple of manufacturers and other platforms that i don't normally want to look for. Yeah, there's some platforms where he doesn't have any tests, one phone call, if you want to cooperate with us, i'll do it for you, and i'll charge you a fee for one, or $30, or $50, because there's no price for one of these platforms, and there's a lot of teachers who come in and he doesn't charge anything, like the price。
The maintenance staff indicated that many of the platforms where they worked together had only one telephone, that they were not aware of the nature of the company, the office address and that the platforms did not manage the qualifications and fees of the maintenance staff attached to the platform。
It's hard to tell after the internet
How can consumers avoid the lee ghost
