Air conditioning sales in the united states have grown by 112 per cent, and behind the boom, many people are beginning to be concerned about whether american sales will meet the challenges of well blow-outs and provide satisfactory services to users。
In response, the u. S. Air conditioning department of client services, zhou jinnan, said, "this year's hot sales are somewhat unexpected, but we're well prepared, and the u. S. Is moving forward." it is perfectly satisfactory that after-sales works, ranging from the quality of personnel, the speed of reaction to the level of service, are best served by the beauty, of which the installation of rapid response is the focus of our current emphasis.”
Rapid response
Industry experts have indicated that the rate of reaction after air conditioning sales depends primarily on two points, one on the strength of personnel and the other on the skills of maintenance personnel, both of which are important. In response, zhou xiannan stated that he was trying to re-establish the “star service” model for the air-conditioning industry in a number of ways, including professional customer service systems, improved service information processing systems, and efficient spare parts planning systems:
Professional customer service systems: the u. S. Has significantly improved the customer information set system and created real-time national customer files that allow both comprehensive queries and quality-of-service analysis and the automatic dispatch of service order mail to service points, as well as client return visits, to provide more timely and rapid services to clients and to increase user satisfaction。
Full speed
An improved service information processing system: except for the 24-hour after-sale service line, which can be connected to 500 lines at the same time, any employee who receives a united states air conditioner after-sale service request is connected in a seamless manner, following up with 100 per cent accountability to users. United states air conditioners also conduct regular follow-up visits to users on a monthly basis until satisfactory。
(c) a system of efficient spare parts schemes: the united states of america has put together resources for the after-sale service network, resources and personnel, distributed post-sales services throughout the country and increased the speed of response to post-sales services. During the first half of this year, the united states of america mobilized after-sales maintenance staff from other regions to meet installation requirements arising from the explosive sales of some subsidiaries。
Improving the system
There are more than 700 officially contracted service points, a professional workforce of 70,000, and strong technical support and training mechanisms to ensure the efficient operation of united states air conditioned services. In 2008, the u. S. Air conditioning user service request was 90 per cent complete on a 24-hour basis, and the average processing time was among the highest in the industry。
The united states will continue to innovate in the area of after-sales services in the future, react quickly after-sales, and fully satisfied service objectives give consumers the most tangible benefit, and we remain convinced that only by ultimately winning consumer confidence will enterprises grow and grow in fierce market competition。
