Extension of warranty services
(extension of one year)
You can go to the specified purchase channel to purchase an extended warranty service valid for 12 months. We will provide you with an extended warranty service for a period of 12 months from the date on which the extended warranty service becomes effective, in addition to the mandatory warranty service under the three-pack provision (one-year warranty period). Under normal conditions of use, the guaranteed product (the mainframe only) suffers from a failure due to the quality of the product itself and is not artificially damaged. Normal wear and tear/painting/scratching, etc., which does not affect the performance of non-products within the scope of the three-pack repair service requirement, or quality problems and normal wear and tear/painting/scratch in product use, as well as attachments such as batteries, chargers, data lines, etc., are not covered by warranty. When the cumulative cost of maintenance services during the extended warranty service period exceeds the retail price recommended by the manufacturer when the product is on the market, the excess must be borne by the customer itself. During the extended warranty service period, the spare parts of products that were replaced by extended warranty services will be recovered free of charge from the official authorized service centres of the samsung electronics. Samsung care+ cannot be purchased at the same time as extended warranty services。
Specific extensions of warranty service products and sales prices are shown in the table below。
Access to extended warranty services has been opened as follows:
- samsung life assistant, samsung's assigned line, trade city: you can choose and purchase extended warranty services when you purchase this type of headphone at samsung business city and skycat's official flag shop。
A sweet hint
The samsung care+ rules for entry into force are as follows:
If you buy it separately at samsung mall, please consult with samsung mall on the day of the successful payment。
If you have purchased it on the line specified by samsung (the official flag shop of skycats), you will be asked to consult the customer service on the line specified by samsung after 15 natural days from the date of receipt of the goods on the effective date。
The services under samsung care+, once effective, are non-transferable and irrevocable. In case of exit/replacement due to the quality of headphone products, please contact the customer service line 400-810-585858 of the samsung member club for feedback。
3. Samsung care+ is restricted to the purchase or requisition of cargo headphones in mainland china, and the use of technical means for fraudulent or malicious use of multiple accounts, as well as the use of non-main china's cargo headphone brushes and the fraudulent receipt thereof, will disallow the services concerned. Samsung care+ above may be partially adjusted on the basis of actual operations, using the samsung care+ content (www. Samsung. Com. Cn)。
