Ms. Wang of xiaoshan, hangzhou, said that she had bought a watch in the wing jing counter and had been wearing a second needle to cardon for months, and that she had repaired it at her own expense, but that the watch had been returned with more serious problems。
Ms. Wang: "i travel every april and may, i work hard, i can't get out, i buy a watch for myself, this watch for may 8th."
Last may, ms. Wang bought a watch at the silver mallows in xiaoshan, hangzhou, at a cost of over $14,000. She said that in september of last year, the second-second needle on the watch showed up in carton. Ms. Wang provided a video that saw the second hand stop at almost 15 seconds。
Ms. Wang: “the second needle is stuck at 14 or 15 seconds, and i'm not going to leave, and i've been in this situation twice, and they say it's magnetic, it's in the cabinet, it's useless, and they send it to shanghai for repair the third time.”
In mid-november last year, ms. Wang's watch was sent to shanghai for maintenance, and the pre-test report indicated that there was an artificial blow to the head, and a shot at the 9 o'clock position of the shell。
Ms. Wang said that the sale was believed to have been artificial and that she felt that it was inevitable and accepted that it had cost $440 for repairs and that a month later the watch had been sent back。
Ms. Wang: "the watch i took on on the 14th night, no. 15, and i didn't wear it at home, and i found it on the 16th, it was almost an hour, and i looked at it the next day, it was over 20 minutes, and they asked me to bring it back, to bring it to shanghai and send it to shanghai."
Pre-testing in early january showed that the mechanical cores were not waiting very well and that this maintenance was free of charge. Ms. Wang said that the problem of the core was first heard。
Ms. Wang: “i think it's them who fixed me up because my core was good before it was fixed, and the first test report didn't mention that i had a problem with the core
The clerk took out ms. Wang's watch and said it had been fixed。
Hangzhou xiaoshan's silver mallows, staff member: "time is always right. We've been watching, time is right."
The director of the hangzhou shoshan silver-silver plateau cabinet: "customs have questioned, we understand, that we sent back our maintenance records twice to the maintenance centre, which said that there was no way to determine whether or not it was a problem in the maintenance process, the watch, which was a shock during the mail, and i can't be 100% sure, but why is this problem not answered me 100%."
The director of the counter said on the phone that ms. Wang could use her watch for testing and that she was in a difficult position to retreat or change。
The director of the hangzhou shoshan monument, "i've asked the company, and this is no way to satisfy the customer, because the first was a man-made watch failure, paid to repair it, and then the second core malfunction, within the scope of warranty, the watch has a core problem, which is not human, and we gave the customer eight months for the service experience."
Ms. Wang did not accept the extension。
(1818 gold eyes)
