In order to further improve the medical experience of inpatients, improve the quality of basic care services and reduce the burden of family support, the people's hospital of the first hospital of guangxi medical university, riverpool, officially launched the “unattended ward” service on 1 april. This is an important step in promoting the standardisation of health-care providers, the effectiveness of the “unaccompanied” service model and the development of a high-quality and efficient patient care system。
Medical care providers are an important complement to clinical care teams whose professional competence is directly related to patient safety and satisfaction. The people's hospital in riverpool, in close collaboration with the health school in riverpool city, provides systematic and standardized pre-service training and appraisal for all proposed medical nurses. The training covers the core modules of vocational training, residential prevention and control, basic care, points of observation, psychological support and communication skills. Trainees are required to enter clinical work through a theoretical and skills dual examination and obtain a level 5/basic certificate from a medical nurse. Prior to this, the department of nursing has carried out systematic preparatory work, ranging from job streamlining, management system development, staff selection criteria development, and the construction of a teaching system, each of which has been repeatedly validated and refined. The approved medical caregiver has been placed in the pilot ward to assist, under the guidance of the responsible nurse, in the living care, basic observation and support of the patient. The department of nursing is implementing the health caregiver job management system in parallel with the “hospital + third party institution + head nurses” co-management mechanism to ensure that service protocols and patient safety are controlled。
On the first day of the launch, a number of patients and their families recognized the professionalism of the medical caregiver and admittedly said that family care stress had been effectively alleviated and that they looked forward to receiving more quality care. From a clinical point of view, health-care providers are able to fully assist by allowing nurses to focus on professional technical operations and situational observations and to further improve overall health-care efficiency through efficient teamwork。
The first day of endorsement was the basis for further efforts. The ministry will take the opportunity of this launch to conduct regular training and psychological support activities for health-care workers, to coordinate with third-party institutions for the establishment of assessment and incentive mechanisms, and to work towards the formation of a team of “skilled, well-served, managed” health-care workers. At the same time, the “nurse-caregiver” model of collaborative work is being continuously explored to optimize the care process and to provide quality, temperature and secure care for patients。
Caretaker, professional. The people's hospital in the city of hanoi will be patient-centred and will continue to deepen the concept of “unaccompanied” services, based on regional realities, so that professional care benefits every patient. (pan ogawa)
