“the official price for apples is more than 1,500, and i spent $80 elsewhere to fix it. This is the case of ms. Powder, who was working on the iphone at 4 p. M., and a recent investigation by the guangzhou daily journalist found that if the iphone phone home is broken, the apple repair shop will ask for the main board to be replaced with it at very high prices and different prices. The chinese consumers' association yesterday was the united nations inland consumers' association, which shelled the apple maintenance clause and the iphone maintenance report。
The official offer is $1598
Ms. Cheng, a citizen of guangzhou, told the journalist that she had used the iphone, which had passed the one-year official maintenance period for apples, and that she had taken her mobile phone to the apple authority, located on the 6th road in central guangzhou. After testing, master told ms sung that apple did not have a single service to replace home key and that maintenance would require replacement of the entire iphone mainboard and battery at a price of rmb 1598. Master says it's official for apples. Miss cheng spent $80 to fix the home key at a normal cell phone repair point。
With the highest frequency of use, the apple iphone home key is the easiest to break, but so far apple has not provided consumers with a single replacement home key. The chinese consumers association stated yesterday that apple replacement of whole parts was a maintenance strategy to reduce its own risk, but that this approach could pose problems. In the case of maintenance during the three packages, consumers were not aware of the use of new spare parts that met the technical and quality standards requirements of the products; in the case of retrofitting spare parts, there was a possibility; and in the case of replacement of components as a whole, there was a charge for additional maintenance costs that the consumers would not have incurred。
At the same time, the reporter found in his investigation that the prices of the different apple maintenance points varied widely. The journalist called apple yesterday at the authorized sales store, where a staff member told the clerk that the iphone4 home key was broken to replace the entire main board at a price of $1,200 and that it was to be repaired at the maintenance point in tianhe. The reporter called the store and obtained an offer of $1798 for iphone 4 and $2380 for iphone 4s and indicated that no offer of $1,200 was made. The journalist then telephoned the apple at the authorized maintenance shop on the sixth road of nakayama at a price of $1598 for iphone4 and $1798 for iphone4s. The reporter called ms. Wong, head of apple china company, several times yesterday, but none of them was heard。
Within industry: do not "fun" consumers when enterprises are strong
Yesterday, lawyers stated to the press that many of the company's maintenance clauses were “charades” for ordinary consumers, who only tasted dumb when problems arose. It is understood, however, that in order to better protect the rights and interests of consumers under the law, this year the national directorate of business and industry organized a nationwide “special action to regulate the use of contract form clauses to infringe the legitimate rights and interests of consumers”, focusing on the use of form clauses by operators to relieve themselves of liability, increase consumer liability, and exclude consumer rights. Senior mobile phone industry personalities, yangs, said yesterday that “showing” consumers to watch their consumers “vote with their feet”. Apple products are now hot, but a home key is broken to replace the entire panel, which has never happened in the history of mobile phones. It is very unfair for consumers to “pay” for parts they do not need to replace。
We've got an "exploitation" clause
1. Refurbishments available for maintenance
Apples: iphone repair replacement parts use completely new or refurbished components. The new spare parts are owned by the client and the replacement used spare parts are owned by apples。
China: apple has covered up the possibility of using refurbished spare parts, in violation of article 3 of the contract law and consumer's right to know and to choose。
2. No liability for damage to products caused by maintenance
Apples: the iphone maintenance report, “maintenance declaration”, article v: “apples and their authorized maintenance centres are not liable for damage to or loss of data, programs or mobile storage media.”
(a) coordination: the operator is liable under the law for damage to or loss of products and related data as a result of improper custody or maintenance. These provisions shall be null and void under the relevant national legislation。
Transportation damage cannot be repaired free of charge
Apples: “maintenance declaration” in the iphone maintenance report, article vi: “each product damage caused by transportation or by the customer himself is not covered by free maintenance of apples.”
· chinacco: apple or its authorized agency is obliged to deliver mobile phones to consumers in good health in cases of transport between repairers and manufacturers to consumers. The risk of destruction and loss of products before delivery is borne by the operator。
4. Overdue machines are deemed to relinquish ownership
Apples: article vii of the maintenance clause of apple: “if you do not claim the product within 60 days of receiving notification that it has been repaired and have not paid all expenses, apple may dispose of the product in accordance with the relevant legal provisions.”
Ccp: this has no legal basis and is also suspected of illegal appropriation of the lawful property of others。
Alternative consumer choice
Apples: article v of the apple maintenance clause provides that the user's product maintenance takes place outside the warranty and that during the component warranty period, the user needs to agree to the apple approach if the replacement component is defective。
China-china: apple unilaterally requires that consumers consent to the use of refurbished replacement parts and equivalent parts for repair during the component warranty period, in violation of article 3 of the contract law and the consumer's right to know and to choose。
