2026 public librarian career skills examination
Length of examination: 120 minutes full: 100 minutes
I. Single-choice topics (10 total, 2 points each, 20 points)
1. What should be the preferred means of communication for public librarians when dealing with complaints from readers
Direct rejection of requests by readers
B. Listening patiently and recording readers ' demands
C. Immediate reporting to superiors
D. Requiring readers to sign bonds
2. How many broad categories of books have been classified in the book classification system (gb/t13745-2011)
A. 22
B. 24
C. 25
D. 26
The core functions of the library automated management system (lms) do not include which of the following
Book catalogue and retrieval
B. Reader certificate management
C. Cyber surveillance
Loan process control
4. Which of the following forms are most attractive to young readers when public libraries conduct reading outreach activities
A. Lectures
B. Interactive games and manual production
C. Academic seminars
D. Book competition
5. In the digitization of library resources, what is the main role of metadata standards
A. Increasing scanning speed
B. Normative data description and retrieval
C. Reduction of storage space
D. Streamlining the inventory process
6. What kind of supporting material is normally required by the library after the loss of the reader's pass
A. Copy of identity card
B. Letters of guarantee issued by units
C. Recent bills for utilities
D. Handwritten pledges by the reader
7. The main purpose of the library emergency evacuation exercise
A. Improving the efficiency of book lending
B. Testing of staff emergency response capacity
C. Optimizing the order of the queue
D. Reducing library losses
Which of the following acts falls within the scope of the “standards of conduct for staff” in library services
A. Working hours with work permits
B. Private lending of collections
C. Photos of readers by mobile phone
D. Smoking in service desks
9. When the library conducts user satisfaction surveys, the usual survey methodology does not include
A. Survey
B. Random interviews
C. Online voting
D. Library depth measurements
Does the core technological underpinning of digital libraries not include
A. Cloud computing platform
B. Big data analysis
C. Networking equipment
D. Traditional bar-code technology
Ii. Filling in blanks (10 total, 2 points each, 20 points total)
The “third-rate” management of the library means , and 。
The library's “readers first” service concept emphasizes and 。
The library's collection resources include categories , and 。
The library's “zero complaint” service targets require staff to have the capabilities of and 。
The library's “green reading” outreach campaign advocates and 。
The library's “digital copyright protection” measures include , and 。
The library's “emergency response mechanism” should identify the processes , and 。
The “standardization of services” of the library requires the development of norms , and 。
The analysis of “user portraits” of the library contributes to the optimization of and 。
The library's “smart service” techniques include, inter alia, , and 。
Iii. Judicial questions (10 total, 2 points per issue, 20 points in total)
“closed borrowing” of the library means that readers may borrow directly from the bookshelve. (x)
The inter-library loan service of the library is limited to its members. (x)
The library's “rfid technology” automatically identifies the isbn code of the book. (grunts)
The library's “reading therapy” refers to the treatment of mental illness through specialized books. (grunts)
The library's “emergency lighting” should ensure continuous power supply for at least five hours. (x)
The library's “user privacy protection” requires strict confidentiality of readers' access to the records. (grunts)
The library's “digital repository” must be used at a fee. (x)
The “outsourcing of services” of the library refers to the complete delegation of cataloguing to third-party companies. (x)
The library's “blind book” is a special collection. (grunts)
The library's “volunteer service” could replace the work of regular staff. (x)
Iv. Brief answers (for a total of 4 4 points each, total 16 points)
1. Brief description of the basic processes followed by public librarians in dealing with complaints from readers。
Briefly describe the key steps of the digital transformation of the library。
3. Briefly describe the attention given to the library emergency evacuation exercise。
Briefly describe the main elements of standardization of library services。
V. Application questions (total of 4 6 points each, total of 24 points)
A library plans a children's painting and reading week with a programme of activities (including the objectives, content, format and expected impact)。
2. Please provide a solution and justification for a reader's reflection of the serious lack of certain types of library books。
3. A library is unable to access the loan system because of a system failure。
A library plans to introduce the "smart bookcase" technology, analysing its strengths and possible challenges。
[standard answer and resolution]
I. Single topics
1. B (the patient listening and recording of readers ' claims is the basic principle in handling complaints)
2. C (class 25, a-z, respectively)
3. C (network surveillance is not a core function of lms)
4. B (interactive games and handmade production more suited to the interests of young people)
5. B (metadata standards to regulate data description and retrieval)
6. A (copy of identity card is a generic certificate)
7. B (emergency exercise primarily to test staff emergency response capacity)
8. A (performing a work permit is a norm)
9. D (bookcase depth measurements not related to readership services)
10. C (network equipment is not part of the digital library core technology)
Ii. Filling in the question
1. Logistics, information flows, services flows
2. People-centred and efficient service delivery
3. Paper books, electronic resources, audio-visual materials
4. Communication, resilience
5. Environmentally sound reading and resource conservation
6. Digital watermarks, access controls, copyright declarations
7. Early warning response, disposal process, post-assessment
8. Service flow, service terminology, service protocol
9. Service strategy, resource allocation
10. Artificial intelligence, big data analysis, physical connection network
Iii. Questions of judgement
1. X (closed loan required at help desk)
2. X (inter-library loanable books)
3. (rfid technology automatically recognizes isbn codes)
4. √ (reading therapy to improve mental health through books)
5. X (emergency lighting is normally guaranteed for 1-2 hours)
6. (leave records as privacy information)
7. X (part of digital resources are free of charge)
8. X (outsourcing of services requires retention of core work)
9. √ (such braille books belong to a special collection)
10. X (volunteers cannot replace regular staff)
Iv. Brief answers
1. Basic process: one to hear complaints and record issues the results of the survey, which verified the interpretation of the note #5, resolved the six feedback points and summarized the improvements。
2. Key steps: 1 needs analysis #2 technology option #3 resources integration platform #5 data migration #6 user training #7 continues to optimize。
3. Note: in advance, the reader is informed that the evacuation route is clear。
4. Main element: standardize service flow →2 service terminology and standardize service behaviour。
V. Applications
Programme of activities:
Objective: to raise children's interest in reading and develop reading habits。
Content: drawing story fairs, hand-made, parent-child reading guides。
Format: lectures, interactive games, exhibitions。
Impact: increased parent-child interaction and increased library utilization。
2. Solutions: a survey of readership needs2 and a call for donated books3 and recommended alternative books5 establish feedback mechanisms。
3. Emergency response programme: an immediate breakdown of malfunction 2 informed the technical staff that the backup system 4 would be activated and the reader's mood 5 restored。
4. Advantages: improving the efficiency of book management and optimizing reader experience。
Challenges: high technology costs, staff training, data security risks。
Rating criteria
Brief answer: one point, four points。
Application: programme integrity three, logical two, rational one。
