Our vehicle holdings reached 137 million in 2013 and 98 of the country's 1,000-person vehicle holdings, and our country has entered the automobile community。
And i'm obviously not ready for the auto market. The lack of regulation of the market order, the non-transparent nature of services in order to pretend to be true, and the “authorization” of automobile-producing enterprises to maintain technical information and maintenance accessories, create unfair competition。
The unfair market environment not only undermines the interests of car owners, but also affects the development of properly run car repair shops。
In recent days, the 10 departments of the state have jointly issued the guidance on promoting the transformation and upgrading of the automobile maintenance industry to improve the quality of services (hereinafter referred to as the opinion), which will establish an open system of information on vehicle maintenance technologies to break the monopoly of repair accessories。
What does the issuance of the opinion mean for the automobile maintenance market? What impact will it have on the car family? The henan journal of commerce launched a series of reports focusing on the way out of the market。
Who's the best car repairer
According to the henan business survey, 93 per cent of respondents considered 4s to be more expensive than social maintenance stores, and 43 per cent still chose to go to 4s
It's hard to fix a car
The repair and maintenance of vehicles is a serious problem for wage earners。
Access to the 4s store is guaranteed, but expensive; it saves money, but of good quality, and is not always easy. According to a survey of journalists in henan business, 93 per cent of respondents believed that the cost of repair and maintenance of 4s was more expensive than that of social maintenance, but 43 per cent of respondents chose to go to 4s。
For many of the drivers, when it is difficult to balance the two, only a little more money is spent on peace。
Camera one
- don't look out for it
Where would it be better to maintain and repair vehicles? Citizen wang qi is still struggling to buy a car for more than six months now。
Wang qi said his car was purchased at a 4s store in zhengzhou. In six months, the vehicle travelled 10,000 kilometres and was maintained twice。
Before the second maintenance was performed, wang qi advised the service personnel at the 4s store that only necessary maintenance items would be performed。
Subsequently, the service staff issued wang qi with a maintenance order. Henan business journalist saw four maintenance projects on the list, for a total of six items. Plus the hourly cost of $210, the total cost would be over 950。
"how is it so expensive? I thought it was only $4,500." the actual cost is very different from wang qi's expectations。
During the rest of the hall, wang qi called a friend who was working on car maintenance. According to the other party, the cost of the secondary maintenance was around $400, according to the vehicle type, “if the cost is high, it may have been necessary to carry out some of the items”。
Wang qi then telephoned and recorded the after-sale customer service。
According to the passenger service personnel, according to wang qi's model, the secondary maintenance, in addition to the replacement of the oil filters, would need only to be checked and replaced if necessary, and the rest would be primarily based on inspection and would not have to be maintained or replaced。
Wang qi's maintenance manifest shows items such as “air filters”, “engine lubrication system washing and protection”, “gas-saving door cleaning” in addition to oil filters。
Conscious of the possibility of being “diplomatic”, wang qi found a serviceman and indicated that he was only doing the oil filter replacement project. However, it was too late for the project to be completed, except for one bottle of engine lubricant additive. In the end, wang qi paid 750 yuan to complete the second maintenance of the vehicle。
If he does the necessary maintenance, it's only 300。
Camera two
Fixing cars at 4s is more expensive than at the roadside
“don't go to 4s, it's too expensive to raise.” mr. Yang, the owner of zhengzhou, said。
In his view, the hours, parts and services of the 4s store are more expensive than the roadside maintenance plant, “after all, a large cost is required for the maintenance of the car, which, if not carefully calculated, is a `no bottom hole'”
Last year, mr. Yang's car crashed into another vehicle, with two doors on the side of the other car dimmed and his paint broken. Because of the lack of full insurance coverage, the responsibility lies with mr. Yang。
Later, following a friend's introduction, mr. Yang contacted a maintenance shop on the way to the workers ' road, stating that the necessary projects, such as gold and paint, had been completed and that the cost of maintenance was around $5,000。
The other party requested to go to shop 4s for maintenance。
“there was only a slight error in the rear door of the other party, and i checked with the master and said that there was no need to change the door.” however, shop 4s considered it necessary to change, and the other party heard the advice of shop 4s, and mr. Yang had to spend 9,000 hours at shop 4s to replace the other party with two doors。
While his own car was still under warranty, “i would have gone to the roadside repair shop, but 4s said that it would not have been possible to provide maintenance services in the future if he had gone to the unauthorized shop and had to go to 4s”. Mr. Yang said that the two vehicles had spent over $13,000 on repairs. This year, mr. Yang's car passed the warranty period, and he gave up repair and maintenance at 4s to choose the social repair shop introduced by an acquaintance。
Investigations
More than 90% of the car owners think 4s is expensive
A web-based survey launched by the henan business journal, which was jointly announced by the wikileaks network, indicated that nearly half of the owners of cars would use 4s as a first option when they were engaged in car maintenance。
According to this group of owners, the main reason why 4s sells only one brand of car, where personnel are trained by the factory, are more specialized in repair and maintenance, and have a better service environment is their choice. There are more than 30 percent of the owners who choose the roadside repair shop, and mr. Yang is one of them, “why not? Roadside repair shops are cheap and cheap, many of them are retrogressors and maintenance is good.”
However, regardless of where maintenance is chosen, more than 90 per cent of the owners feel that 4s is too expensive for maintenance and is even half as expensive as a social maintenance shop. “if it's cheaper, who won't go?” said one of the drivers。
The survey revealed that most of the owners who had recorded the maintenance of vehicles at 4s would be concerned about the items being maintained “for fear of adding unnecessary items”. Even so, however, most owners found that staff members had made unnecessary projects without prior notice。
Thus, more than 70 per cent of the owners chose to leave shop 4s after the vehicle had exceeded the warranty period. Of course, some of the drivers were loyal fans of the 4s, who chose to remain behind after the warranty period, looking at the services and expertise of the 4s. (reporter lee jung)
