Quality management and improvement norms within enterprises (standard version)

Quality management and improvement norms within enterprises (standard version)

Quality management system construction

1. 1

Quality approaches and objectives

The quality approach is the overall direction and principles of the organization in quality management and should reflect the organization

And strategic objectives, such as:

Iso 9001

"custom-centred"

Ideas. Quality objectives should be specific, measurable and consistent with the organization's strategic objectives, such as:

Iso

9001

The required quality objectives should include product conformity, client satisfaction, process efficiency, etc

Mark。

Basis

Pdca

Cycle (planned)

Implementation

Inspection

Quality approach and objectives to be set

Review and update to ensure that they match organizational development. World quality management association

Wqi

It was noted that an effective quality approach should be operational, measurable, achievable and relevant

Sex and continuous improvement

Smart

Principles). For example, a large manufacturing enterprise by creating a zero

The quality targets, incorporated into the annual strategic plan, have significantly improved the product eligibility rate

And client satisfaction。

1. 2

Quality management system structure

The quality management system consists of a number of interrelated processes, including quality planning and quality

Controls, quality assurance and quality improvements, consistent

Iso 9001

Standard management structure

Structure. The structure of the system usually includes a quality approach, quality objectives, quality manuals, programme documents

Elements such as operational guidance, records control, etc. Form a complete closed-ring management mechanism。

The structure of the system should cover all activities of the organization, including product design, production, delivery

After-sale services, etc., ensure that the chain meets quality requirements. Based on

Iso 9001

Standards, quality controls

The system should have two core principles, the “process approach” and “risk-based thinking”, in order to:

Increased efficiency and effectiveness. For example, a car manufacturing enterprise has been established to cover r & d, procurement