500 bucks after the fake sale
We've been looking online for the official sale of the phone, and lee's phone calls have been picked up
On april 11th, the newspaper changsha (all media reporter deng yanhong) said, "it's too bad to search the house for electricity, it's only $500 in minutes!" in recent days, mr. Ma has reported to the telephone hotline 96333. Not so long ago, mr. Gao, the owner of the house, who lived in the rain bouquet, could not burn. In order to be able to fix it as quickly as possible, mr. Gao was able to visit the official after-sale telephones online and, in a short period of time, the maintenance staff came to the door and repaired them, but later he could not have anticipated。
"he changed the ignition controller and charged me $500!" later, mr. Gao, who felt too expensive to charge, inquired that it would take at least a dozen dollars to buy a new ignition controller. Subsequently, he contacted the owner's gas stove attendants to learn that the salesman who had come to the door for repairs had been a “ligu”. After the journalists intervened, the website staff contacted mr. Gao and refunded the overcharge。
"li gin" on the phone after searching for official sales
On 20 march, when mr. Gao was using the gas stove, he found that the stove was on fire, that it was beyond the warranty period and that the maintenance service card was long gone. As a result, mr. Gao's wife searched the web with the key word “master's gas stove 24-hour service”。
Soon, a pile of search results appeared on the internet, and mr. Gao ordered the first link and called over on the search line of 4006269695. When she asked mr. Gao's address, the staff member on the telephone, who claimed to be the official maintenance department of the owner's gas stove, said that he would arrange for the door to be repaired。
On the same day, a maintenance officer named song came to mr. Gao's house. After checking the stove, he replaced it with a ignition controller and the stove could be used properly. Master song received a total of $500 from mr. Gao, which, according to the receipts, consisted of $80 for maintenance and $420 for spare parts。
"is a ignition controller so expensive?" when master song left, mr. Gao felt something wrong. He then enquired on various electrician platforms with his own type of ignition controller and learned that it would take between $10 and tens of dollars to purchase a ignition controller。
Subsequently, he again called the 400 “official passenger service calls” he had previously searched to complain about the charges, while the other party told him that the price was the market price; mr. Gao asked where they were working at changsha's maintenance site, which the other party claimed was unaware; and mr. Gao asked many times about master song, who had come to the house for repairs, who also refused to reveal the exact address of the site. Master song then took mr. Gao black。
After the sale, tell him it's only $80 for maintenance
In order to find out which maintenance shop he was visiting, mr. Gao was again searching the web with the same keyword, and he found that the link in the front row was no longer available。
Mr. Gao then contacted their official guest service through the owner's appliance official public number. After hearing mr. Gao's account, the other party indicated that the 400-point telephone number that mr. Gao had previously searched online was not their after-sale telephone, nor was it their staff who had come to the door to repair it。
The customer service also informed mr. Gao that the stoves were maintained free of charge during the warranty period, that the fees would not be so expensive after the warranty period and that the fees would be confirmed with the customer before entering the door. “they told me that 30 bucks for maintenance and 50 bucks for maintenance after the warranty, and only 80 bucks for maintenance.” mr. Gao said. Mr. Gao also took pictures of the ignition controller model he was using, and after the sale told him that the ignition controller could be bought for a few dozen dollars。
Reminder: after the sale, the citizens will be careful
In recent days, journalists have reflected mr. Gao's experience with relevant website staff. The staff responsible for public relations on the website informed the journalists that their staff had contacted mr. Gao for information to be provided and subsequently processed. Subsequently, journalists learned from mr. Gao that the overcharge of $350 had been refunded after the website staff contacted him。
Journalist combing found that in the area of electrical maintenance at home, the residents of changsha were deceived by “ligu”. These “salvations” are easily accessible online, and their telephones begin with “400”, which can easily be mistaken for official after-sale telephones。
Why is there a search engine on the fake house maintenance site? After a brand-brander's electric repair worker revealed that the search engine had been able to find so many “sale aftersale” because the repair shop had made an annual contribution to the search site, with keywords, and had become a hot web search, and the service “li gyu” had become a frequent occurrence. These “post-sale” numbers, which begin almost entirely with “400”, tend to be similar to those of official sales, although the latter numbers vary。
How can citizens defend their rights when they are “sold”? In accordance with article 13 of the price act, the operator shall sell, purchase and provide services in accordance with the codes prescribed by the government price authorities, indicating the name of the goods, their origin, specifications, class, unit of measure, item of price or service, rate of payment, etc. The operator may not add value to the bid for the goods and may not charge any unspecified fees. As a result, the person concerned is suspected of having a price offence and the public may, in accordance with the law, submit a complaint to the price department for intervention。
