According to news from rapid technologies on 25 may, hp was reported to have been unable to activate several high-end notebooks under the flag as a result of the recent update of bios, which had been automatically sent through windows update。
The types affected included elitebook x g1a and mobile workstation zbook ultra g1a, which sold over pound4,000 (approximately hk$3635. 55). Since the patch is marked as a critical update, the system is automatically installed backstage and users cannot intervene。
Zbook ultra g1a affected solidware versions 01. 04. 03 and 01. 04. 05. Elitebook x g1a was affected by 01. 03. 11 and 01. 05. 00。
The equipment malfunctions are shown as death machines, fan rotation anomalies and blue screens at start-up. Currently, only some users have repaired the equipment using network downgrading by connecting to the hewlett-packard-specific usb-c to the ultimatum。
This was not the first time that such an accident had occurred in hewlett-packard. In 2024, hewlett-packard had been completely unable to repair part of the probook series of notebooks due to the upgrading of solids, and users had to bear the cost of hardware maintenance on their own。
In response, hewlett-packard now states that it has been informed of the relevant bios issues and is investigating them, suggesting that users contact after-sales support。
The incident once again raised the industry's question about the solidware distribution mechanism: there are significant risks to the design model for automatically installing critical solidware updates through windows update。
Unlike conventional security patches, bios upgrades directly modify the core software at the bottom of the computer, which, if failed, will render the device inoperable. Experts noted that the decision to classify such sensitive operations as "automatic installation" should be reassessed。
