News comic. (source: signal news)
On 21 march, after the repair of ms. Zhang's swan washing machine at her home, the shopkeeper, after selling it, came in to replace the electric and door locks and charged $650. Her careful search of the web revealed that the actual receivable amounted to $586 and that there was a suspicion that the charge would be excessive. Even more surprising, she found maintenance work orders closed and a new one that had been tampered with and flatted the difference. Currently, swans officially acknowledge that the fees charged by maintenance staff are irregular, offer a “repayable to two” compensation scheme and impose a three-month suspension on the personnel concerned。
Consumers question the cost of maintenance workers
Ms. Zhang explained to signal news (0532-80889431) that a swan washing machine in her home had broken down shortly before. Following telephone calls, on 21 march, after the sale of the swan nantung area, maintenance staff came to the door and replaced the electrical and door locks, and charged $650 for maintenance through personal tweets。
Subsequently, after an inquiry by ms. Zhang, who was careful, found that the repair had changed the end code number 1786 to $398 and the door lock to a value of $58, respectively, plus $130 for the repairer's oral report, totalling $586, which was $64 less than the cost he had been charged. Ms. Zhang contacted the maintenance staff to question and to reflect the issue in her message to the official social account of the swan. In the meantime, the maintenance officer contacted ms. Zhang on several occasions to request a refund of $100 or a “half fee” to allow her to withdraw her message。
Since she discovered problems with the charges on the same day of the maintenance, she did not confirm that the services had been completed, but the work orders for the same day were closed by the service personnel. On 22 march, she discovered in the swan procedure that another work order had been issued for the maintenance, with a charge of $650. On this list, the net was set at $398 for an unbrushed straight-flower, and the price was marked at $462, eliminating the difference of $64。
The swan admits to splitting charges and says "one to two."
In response to the above, on 24 march, the signal news contacted zhang, who was responsible for selling the southern swan. At first, she stated that the price of the unswipe power was $462 and showed the signal news with a list of the prices of the swan network. The signal news check revealed that the unbrushed straight-flowing generator, at a price of $462, was coded at the end of the swan network at 0046, while the consumer's home was newly replaced by an electric machine with a tail number 1786 and charged a fee of $398 on the network。
After signal news had indicated the problem, the person in charge had indicated that an investigation would be conducted. On 25 march, the person in charge again contacted the signal news, stating that it had been verified that there were irregularities in the collection of fees by the maintenance staff involved and that the company had been processed as required. According to the officer-in-charge, a “one-to-one” compensation scheme has been given to the users for a total amount of 1950 yuan, together with a penalty of three months' suspension of work。
In the case of abnormal maintenance work orders, as reflected by consumers, the officer-in-charge indicated that the order had initially been sent directly by offline telephone and had not been monitored in the 400 system, resulting in fees and processes not being monitored in a timely manner, and that maintenance costs had been collected by the master personally. Following this, it was true that the payroll was re-generated to supplement the information after the maintenance staff admitted the complaint. “it is true that this also reflects the gaps in our management and that we will also strengthen our oversight in future work processes.” according to the responsible person。
On the afternoon of 25 march, ms. Zhang indicated that she had agreed to accept the “one-to-one” solution offered by the swan and expressed the hope that the follow-up service process for swans would be more transparent and avoid a recurrence. Yuya wen xu ki-fung
