On 17 may, at 1300 hours, the marketing field of zinan's “standing the strong and new springs” was officially inaugurated, with the deputy general manager of the city corporation, ding woo, the director of the market department, lu xin, providing on-site guidance, led by the manager of zhong city's ho tao. Through training, we have gained a deeper understanding of how to push “know what” and normatively, and in the ensuing three days of real battle we have transformed our minds and actively worked and gained valuable experience。
You know who you are, you're the best
At the scene, an elderly couple was in a house just bought in the area where they came to consult when they saw us. Despite the staff members ' detailed explanations, the users hesitated to compare them with web tv. The staff perceived the needs and psychology of the users and analysed them candidly on the basis of previously known prices and ratings. Finally, users have completed two years of new television installation, two years of 50m broadband, and have purchased one of the 43-inch televisions。
In the course of communicating with a user, staff members in the 100-flower small area are aware that the user is now using a telecommunications network, that the cost is about to expire and that the experience is general. Staff have identified opportunities for development, provided detailed information to users on our catering package, and made valid comparisons with competitive value for money. Through staff presentations, users feel that our “television and broadband two-year package” is very appropriate and, as they move, staff members take advantage of the heat of the bar to introduce back-to-back on-demand operations to their clients, who are more than satisfied, and immediately decide to order them. When the user waits for the transaction, the staff learns from the system that the top case is a one-generation one, and then recommends the top box replacement package for the user, who has previously established a good communication and trust relationship with the user, who has not hesitated to change the top case decisively。
At the site of the event, one user indicated that the home router was not working well and that internet access was particularly slow in the bedroom. The exchange staff learned that users use broadband, but the price is much more expensive than our integration package. Staff have discovered developmentable marketing opportunities, began to talk patiently to users, breaking down the price of our two-year cable-to-broadband integration package, who felt that we did have a particularly large margin of preference, immediately processed business and purchased a router。
If you want it first, you'll get it
At the site of the event, one user started to be skeptical about our high-cleaner roof box and felt that replacing it would not make a significant difference to the viewing effect. After repeated patient presentations and operational demonstrations by staff on the ground, the users are still unsure that we should go and install them first and replace them if they are clear enough to do so. In order not to lose any potential or potential user, the staff member immediately proceeded with the replacement roof box operation in the system and went home with him. In the course of the installation, the staff again gave a detailed demonstration to the users, which culminated in the successful marketing of our product and work attitude, which was recognized by the users。
In exchange for heart, you'll be famous
On the ground, a user came to ask questions about his own television signals, stating that television often did not see central channels 2 and 3 and other small segments. Upon learning of the situation, staff members went to their home to check with the users for reasons. After careful examination, the staff informed the users that the reason was that, during the renovation, the refurbisher had problems with the route and that it was not used for cable television. In order to help the users solve the problem thoroughly, the staff members have replaced the branch of the building and all f headers in the room, and have tested the internal and external signals. Finally, the signal problem was resolved, all channels returned to normal sightings, and the user company thanked the staff for the warm service and professional skills of our radio
At the site of the event, one user, who was supposed to pay a fare, communicated with the user that the mobile broadband in the user's home was due next month and informed the user of our integration package, but the user did not want to go back on the line and fear damaging the renovation. In order to seize every opportunity for developing users, staff immediately took the initiative to ask to come to the door and view the lines so that users could appreciate our dedicated services. Upon arrival at the user's home, the staff member informed the user's home that there was no need for re-routing, and the user immediately decided to switch directly to our two-year integration package。
At the site of the event, there is a user who works in the sub-districts, who consults on the preferential packages every day during our activities, but every time he hesitates to come back and do no business. In this situation, our staff, instead of being pushy and impatient, remain enthusiastically open to the user, dissecting our activities over and over and over and over again and presenting the professional advantages of our business. Eventually, the user completed a two-year full-service package and replaced the roof box before the event was completed. As a result of this event, we have not only done this business, but we have forged friends with users with sincerity and truth。
“nine floors, starting with the earth; the journey of thousands begins with the feet.” in the future, we will draw on the experience of this field training, build on the strengths, amend the shortcomings and do our best to achieve more
