When the broadband comes to an end in the home, a lot of people drop the “one-key renewal fee” from the operator's app, and it's a little bit less. It was only after a chat with the neighbours that they found that they spent $1,200 a year on broadband, and that neighbours spent only $700 as new users, or 500 more. In fact, it is not the old user that is given concessions by the operator, but the benefits need to be actively sought. Today, using the big words, the cost-saving methods of maintaining broadband for old users and avoiding pits will save $500 in three steps, and will avoid the recipes that can be used to make mistakes。
First, understand first: why does the old user always cost more than the new user
Many old users wonder that they have used broadband for five or six years, which is a “faithful customer” of the operator, and that the price of the renewal fee is significantly higher than that of the new user, which is behind the logic of the operator's operation:
1. New users are expensive and attractive at low prices: the broadband market is highly competitive, operators can offer benefits such as low-priced food packages, routers, reduced installation fees, etc., and even attract new users at a loss; older users have developed usage habits, presumably not easily reconnected, and operators naturally do not offer preferences。
Default high-price packages for automatic renewal: the “one-key renewal” function of most operators will default on the continuation of the basic high-priced package at the original price, will not automatically match preferential activities and will continue to pay at high prices if the old user does not change at his or her own initiative。
3. Underline office owners push for higher-profit packages: older users go to the underline office to renew their fees, staff members give priority to recommending higher-priced packages and rarely voluntarily inform older users of preferential activities exclusive to them, unless the user specifically proposes a lower-cost package。
To put it simply, the old user did not lack preferential qualifications, but rather the operator put the threshold of “activeness” in front of it and, without asking questions, would spend the money。
Ii. 3-step fee method for older users, saving at least $500 per year
All three methods are cost-saving operations that are measured and cost-effective, and can be done on a full-way basis, at a maximum of 10 minutes, to press broadband charges at the same price as new users, or even lower:
Step one: look through the operator's channels and find exclusive benefits for the old user
The preferential activities of the three main operators (mobile, connectivity, telecommunications) are not confined to one channel, and multiplatforms are required to find the most cost-effective:
Opens the official app of the operator (moving hand office, connect to app, telecommunications office) to search for the “broadband renewal” “old user benefits” on the front page and screens for a “old user-only” continuation package, which is usually 30-50 per cent less than direct continuation costs, such as 100m broadband for 1,200 yuan/year for which the old user-specific fee may be only 700 yuan/year
Concerned about the operator's public caller/show: many operating chambers of commerce have a premium on renewal fees when they push the public call limit, such as the “renewal fee reduced by $200” “renewal fee for three months of membership”, which is often invisible in app
3. Access to text messages and station-based mail: the business chamber sends preferential text messages to older users who are about to expire, or a post in the app, with links that normally reach the exclusive continuation fee discount page, without removing any such information。
It should be noted that some of the old user preferences are time-limited, such as the one-to-tenth of the month, followed by a 12-month contract period during which the network cannot be transferred, subject to their choice。
Step 2: call the customer service and ask for a match for the new user
Direct calls to the operator's customer service (mobile 10086, connection 10010, telecommunications 10,000) are the most direct means of defending rights if no suitable concessions are found in the app and the public:
Switch-to-man passenger service, identifying demand: informing the customer service that “its broadband is about to expire, requiring that the price of the broadband package be matched to the price of the new user, or otherwise trans-netting”
“retention” for the customer service: the service may say that “old users cannot fix a new user’s package”, “low-cost package network”, at which point the demand is maintained, emphasizing that “old users should have the same right to choose the package, in accordance with the relevant provisions”, and that the service is generally transposed to “broadband exclusive” treatment
3. Recognition of preferential details: the exclusive passenger service will provide a low-cost package for the old user to match the new user, or a direct reduction in the cost of the continuation, such as the original broadband of 1,000 yuan/year, which will require only 500 yuan/year, after which the customer service will be notified of the time and cost of effectiveness。
In addition, passenger uniforms can be used to eliminate broadband bindings of unnecessary value-added services (e. G. Television membership, cloud storage), which cost 10-20 dollars per month and save another amount once cancelled。
Step 3: use of the "carry-over" negotiations for additional benefits
If the first two steps of preferences are not satisfactory, the operator may be given greater advantages by means of the “carry-over” rule, which is particularly effective for older users who have been in use for more than three years:
1. Queries for access: send a text message “cxxz#name #id number” to the operator to see if broadband has an unexpired contract, arrears, etc., and if transnet conditions are met, then proceed
Re-alter manual passenger service and offer the intention to switch the service: it is clearly informed that “because of the high cost of broadband renewal, it is prepared to be transferred to other operators” and is immediately transferred to the “retention commissioner”
Consultation on exclusive benefits: in order to retain users, retention commissioners offer more favourable terms than new users, such as “broadband fees of 500 yuan/year + free of charge up to 200m”, “renewal of one year for television members + gigabyte routers”, and even grants one to two months of free use of broadband。
It should be recalled that this move is a negotiating tool and is not really intended to be trans-netted, with satisfactory concessions, and that it is not necessary to go through the network process to avoid the trouble of re-installing broadband。
Three, six pits where broadband has to be continued, and you'll lose one
The operator's broadband renewal marketing system contains a number of options, which, with little attention, jumps from a high-priced package to another trap, and the six pits must be avoided:
The “free upgrade speed” is bound for consumption: some bullet windows say “upgrading to 500m speed free of charge by older users” and then automatically open a “speed pack” of $30 per month after clicking, with an automatic renewal fee of 12 months, before upgrading, it must be clear whether there is hidden consumption
A “renewal gift” is less than a direct reduction in money: a “renewal fee of one year for food and two years for electric vehicles” is often introduced by the office and appears to be a cost-effective exercise, whereas the value of these gifts is far less than the direct reduction of broadband charges, such as those for meals valued at $200, rather than a direct reduction of $300 for broadband
The long-term contract package hides default money: some low-cost packages require a three-year contract and, in the event of an attempt to transfer the network or slow down, a high default amount (usually broadband for the remainder of the contract period) is payable, with no need for long-term contracts
“gigab broadband” requires a combination of high-cost equipment: the operator promotes the low-cost continuation of “gigabran broadband”, but the actual use requires the replacement of gigacats, gigabytes of routers, which are either purchased at a cost of $200-500 or tied to a ten-dollar lease per month
Additional charges for “broadband sharing”: some packages promote “broadband sharing for the family”, while sharing fees of $5-10 per month are charged for secondary equipment (such as second television, third mobile phone) before all costs are confirmed
“auto-renewal discount” is limited to the first month: part of the meal package is stated as “auto-renewal first $1 per month”, but the following month will revert to the original price and the automatic renewal fee will be opened by default and will continue to be paid at a high price if not cancelled in time。
Iv. Five key details for the processing of the renewal costs, one missing that could be running for nothing
A lot of people did not make low-cost packages, mostly ignoring the details:
Confirms whether broadband has an unexpired contract: if previously performed activities such as “storage delivery” “buying a mobile phone to deliver broadband”, low-cost renewal cannot be processed during the contract period, pending expiration of the contract or early settlement of default payments
2. Pay attention to the time node of the renewal fee: between 1 and 7 days before the end of broadband is the best time to process the concessionary continuation fee, and if broadband has expired, the operating chamber of commerce will charge daily high rates for temporary use and will not benefit from the old user discount
3. Record-keeping: after the renewal fee is paid, the record can be maintained by intercepting the preferential page of the app and the content of the audio-recording passenger service, in the event that there is a subsequent irregular withholding rate and the speed of the internet is not upgraded
4. Checking whether the equipment matches the food package: after a high-speed internet meal, it is necessary to confirm whether the home cat, router supports the corresponding speed, such as 500m broadband, which requires a gigabytes of equipment to run at full speed, otherwise the speed of the net will be limited by the equipment
5. Reconciliation of bill details: once the renewal fee is in effect, check the next month's broadband bill, confirm whether the cost, speed of the network, value-added services are consistent with the processing, and find problems immediately linked to the customer service。
V. Broadband package options for different groups of people, selected on a needs basis and not wasted
The demand for broadband varies from person to person, and there is no need to pursue “high internet speed, long contract” blindly, and the most cost-effective option is to choose a meal based on the use scene:
1. The youth/students party for living alone, which uses mainly broadband to draw videos, chats on twitter, selects 100m broadband, and has an annual fee of between $500 and $700, sufficient for daily use
2. Household users: multi-persons using broadband for dramas, play games and online classes, choosing 200m-300m broadband at an annual cost of $700-900, taking into account internet speed and value
Office/live community: a stable high-speed network of 500m-1,000m broadband is required to provide a “business broadband” package, which, although at slightly higher prices, is more stable and has exclusive passenger service。
In addition, if the operator's mobile phone set has been installed in the home, it is possible to check if there is an integrated “cell phone + broadband” package, which is usually cheaper than a single broadband set, such as a 99-dollar mobile phone set, which can be distributed free of charge。
Final reminder: broadband needs to be regularly “checked” to avoid long-term misuse of funds
While broadband charges are not a significant expense, the accumulated costs are considerable and it is recommended that broadband be given an annual “medical examination”:
1. Viewing web speeds and usage: test the actual speed of the net using speed measurement software and contact the operator to inspect the door or request a reduction in the cost if the actual speed of the net is significantly less than the speed of the set indicated
2. Comparing prices of neighbouring users: the cost of communicating broadband with neighbours and friends, and contacting operators in a timely manner to apply for price increases if their prices are clearly high
3. Attention to the new activities of operators: the operating chambers of commerce introduce broadband renewal benefits on holidays (e. G., double-eleventh and spring festivals), which can save more money and not simply renew them。
Indeed, at the heart of old-user renewal broadband is to capture the spirit of “operators who want to keep old users” and to take the initiative to find concessions and raise demand without being locked in a “high-priced package”. A few dozen dollars a month, hundreds of dollars a year, for snacks, membership
