General provisions
In order to regulate vehicle maintenance management at this workshop, to improve the quality of maintenance and service levels and to ensure the safe operation of vehicles
This system is specifically designed。
Scope of application
This system applies to all vehicle maintenance operations at this workshop, including, but not limited to, vehicle repair, spare parts replacement
Maintenance services, etc。
Iii. Organizations and responsibilities
1.
Department of maintenance: organization, coordination and implementation of vehicle maintenance operations。
2.
Technical supervisor: responsible for guidance and training in vehicle maintenance techniques to ensure quality of maintenance。
3.
Quality supervisors: responsible for monitoring the maintenance process to ensure that the quality of maintenance is in line with national standards and clients yes
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Vehicle custodian: responsible for parking, custody and movement of vehicles。
5.
Client services department: responsible for customer reception, counselling, complaint handling, etc。
Iv. Maintenance process
1.
Reception: upon arrival, clients are received by the client services department for information on vehicle status and maintenance needs。
2.
Inspection: maintenance staff inspect vehicles to confirm cause of failure and inform clients。
3.
Valuation: based on the results of the inspection, the maintenance staff quoted the client and confirmed it。
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Maintenance: maintenance staff perform maintenance in accordance with the maintenance programme to ensure quality of maintenance。
5.
Acceptance and inspection: upon completion of maintenance, the quality supervisor conducts the inspection and inspection of the maintenance vehicles to ensure that the quality of maintenance is in accordance with the requirements。
6.
Delivery: after acceptance and certification, the client services department delivers the vehicle to the client。
V. Maintenance quality control
1.
Maintenance staff must have appropriate technical qualifications and professional qualifications。
2.
In the maintenance process, strict operational protocols are applied to ensure quality of maintenance。
3.
Spare parts for maintenance must meet national standards to ensure the safety of vehicles。
