In order to provide users with a more perfect experience with it equipment, hewlett-packard china launched a feedback campaign from february 23 to april 30, entitled “the 1,000 gold medals hewlett-hyuk offers free home service to hewlett-packard users”. During the event, nearly 1,000 experienced engineers will enter the user's home to screen for problems in the equipment and perform maintenance and commissioning free of charge。
Users involved in this gold medal maintenance service are generated by mobile-end registration. From 23 february to 8 march, users with hewlett-packard products were able to sign up for free home maintenance activities. Hewlett-packard will randomly select 1,000 lucky users from all registered users, with engineers contacting them for equipment, making appointments for home maintenance and commissioning。
So far, a large number of users have benefited from the “free one hour home” service, and the lucky user from nantung has, with the help of wang jian, the manager of the hewlett-packard service centre in nantung, repaired the printer that could not be printed for four or five years after its purchase, and the user's subsequent sharing of a new equipment photo on twitter, as well as his smiles, expressed his satisfaction and support for the event. It was informed that the event would continue until 30 april, and that, as a result, more users would be able to experience a professional and free home service。
Hue-hyuk's one-hour free trip to the house was in five categories. One, computer cleaning services. Hewlett-packard and heat-dispersion components are thoroughly cleaned to allow the machine to extend its useful life. Two, printer cleaning services. Printer cartridges and laser printers will be carefully cleaned and print quality will improve significantly. Third, software commissioning services. Given the concerns of many users about the security of the software used, engineers will install and commission the usual software so that users can use it safely. Iv. Network connectivity services. With regard to unstable family network signals and poor connectivity, huixiu can quickly identify and address the root causes. Five, data backup services. Important user files are backed up and systems are created to restore the information to a safer place。
Hewlett-packard has been working with the concept of “action to make services more responsive” in order to maximize consumer demand through the “integration of strengths, full-scale control, comprehensive coverage and close response”. For example, before the product is issued, the service sector will conduct full-scale testing of the product, solve the problem in a timely manner, improve the quality of the product, guard against microduplication and ensure that consumers can use it safely; the hewlett-packard quality oversight committee, on the other hand, provides rigorous monitoring of products from the entire process of design, production, logistics and services, providing timely feedback and optimizing products. At the same time, users can also benefit from a one-stop service that is easily accessible and thoughtful through a strong hewlett-packard service system that covers all municipalities and counties of the country. The “thou fahrenheik free home maintenance service” campaign aims to provide high-quality maintenance services to hewlett-packard users and, in addition, to enable consumers to feel the enthusiasm of hewlett-packard to provide diversified, humane services to consumers and to become close it partners。
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Responsible editor: zhang dei
