Whether it is the new sub-district, or the old sub-district, which has been living for several years, it is common for the owners to deal with the property. From the greening of the day-to-day small areas, to the maintenance of the public areas of the houses, to the payment of property fees, the property industry is indispensable. However, many owners who communicate with the property feel passive, have problems either not knowing how to ask, or then the property is vague, and lastly the problem remains。
The owner, as the owner of the district, has the right to be informed of the affairs of the district, as well as the right to receive property services. There are three questions, and many owners do not usually care, but it is the property that is the last to be asked. These three key issues, both new and old, will be addressed today as soon as the owners are able to ask the right question in person, both to defend their legitimate interests and to make the estate more disciplined。
Question one: is it possible to publicize the specific flows and uses of public revenues in the small areas
Many owners do not know that they live in small areas with public revenues that should be owned by all owners and that are linked to the vital interests of every owner. The fact that the public areas of the small areas are owned by all the owners, and the proceeds from these areas are naturally not at the disposal of the property alone, is well established and not used as the property wishes。
There are many types of common communal revenues, such as the cost of advertising in small sector gates, elevators, buildings, whether electronic screens, posters or video advertising in elevators, which are paid by the advertisers. There are also rental costs for public parking spaces in the sub-areas, especially for unplanned temporary parking spaces, which are also charged within public revenue. In addition, the cost of booths in the sub-districts and the cost of use of premises for express containers and vending machines in the sub-districts are public benefits for all owners。
These gains appear to be small, but they are not small, as they accumulate over the years. The reality is that property in many sub-districts can only say verbally that public revenues are used for public construction in the sub-districts, but that they are never published in detail. Without asking the owner, the property would not come forward, let alone specify how much money was collected, where it was spent, whether there was any surplus and where it was stored。
It should be made clear here that the ownership of public revenues in the sub-region is in the hands of all owners and that the property is managed on its own. In accordance with the relevant provisions, the property is subject to periodic disclosure of the breakdown of public revenues under the supervision of the owner. The owner asked the question in person, and if the property was vague, it either did not have a standard bookkeeping or the use of the proceeds was not transparent or even misappropriation。
When asking the question, the owner does not turn around and directly requests that the property disclose a breakdown of public revenues for nearly half a year or a year, including total revenues, specific items and amounts of expenditure, such as whether they are used for the maintenance of district street lights, greening maintenance, upgrading of public facilities, and whether the balance is deposited in a special owner's account. If the property is unable to provide details or for various reasons, the owner has the right to provide feedback to the relevant authorities in defence of his legitimate interests。
I've been in contact with the owners of a number of sub-districts, and many people don't know that the sub-district has public revenues, let alone details. This leads to a lack of supervision of the management of public revenues and to the risk of irregularities. In fact, the owners have taken the initiative to ask whether it is for their own sake, but also for the sake of a better environment for the whole community, after all, that public revenues are spent on the construction of the subdistricts and that they benefit the owners as a whole。
Second question: criteria for the collection of property fees, corresponding service lines, could a detailed list of services be provided
Property fees are the most contradictory for owners and property, many of whom feel that they are paid but do not benefit from the corresponding services. There are also owners who do not know exactly what services are covered by property fees, who pay as much as they say, who do not have access to services and how to defend their rights。
The rates vary from a few dollars per square metre to more than one piece per square metre in different subdistricts, with different rates and different service standards. In reality, however, many properties only inform owners of the amount of the fees charged, without detailing the services, frequency of services and service standards to which they correspond, which leads to a perception bias between owners and the property, leading to contradictions。
As a common example, property fees include cleaning services, which owners believe should be cleaned every day, cleaned up and cleaned up in the public areas of the community, but the estate may simply arrange for cleaning the next day, and waste disposal is not timely. While owners seek feedback from the property, the property is disallowed on the basis of low standards of property fees, which is due to the lack of a clear list of services at the outset。
The services corresponding to the cost of goods are comprehensive and consist mainly of cleaning services in the public areas of the sub-districts, such as the roads, corridors, sub-district roads and green belts; greening conservation services, such as weeding, watering, fertilizer, pest control; maintenance services for public facilities, such as district street lights, door closures, elevators, routine repairs and maintenance of fire-fighting facilities; and order-keeping services, such as security patrols in the sub-districts, registration of outside persons, and vehicle parking management。
When the owner asks the question in person, the property is asked to produce a detailed list of services, specifying the frequency of service per service line, the standard of service, and the manner in which it is handled when the standard is not met. For example, elevator maintenance, how often it is overhauled and how long it can be repaired at the door after a malfunction, security in the sector, how many patrols are conducted a day and whether there are records of night patrols. At the same time, it should be clarified whether the breakdown of property costs, including staff salaries, maintenance costs of facilities, purchase of materials, etc., would be regularly publicized。
Many properties are reluctant to ask this question because services do not meet standards and detailed lists are not available or do not match the actual services. Once the owner has made it clear that the following property services are not in place, he or she can use the list of services to negotiate with the property, demand modifications and even defend his or her interests legally。
I found that many of the owners paid for their property, felt that they were done with the money, ran into poor service situations, either indulging in or directly refusing to pay, and ended up in a vicious circle. In fact, by asking for a list of services and clarifying the rights and obligations of both parties, the property can be made aware of its service responsibilities and the owners can be made aware of consumption and reduce the number of conflicts。
Third issue: use of the sub-district public maintenance fund, can you explain the approval process and details of use
The district public maintenance fund, which is a sum paid by the owner in the purchase of a dwelling, is earmarked for major repairs, renovations and improvements after the end of the period of maintenance of the shared premises, equivalent to the “pension” of the district, and is of vital importance to the owner for the subsequent quality of residence and preservation of the dwelling。
Many owners know only that they pay for the public maintenance fund when they buy the house, but do not know when the money will be used, how it will be used and where it will be used. Even some owners were not aware of the existence of a public maintenance fund in the sub-district until such time as the house needed to be repaired. The use of public maintenance funds, as managers of small areas, is clearest, but rarely is it announced to owners。
The public maintenance fund is used with a rigorous approval process and is not accessible to the property. When public maintenance funds are required to be used, the property needs to develop a maintenance programme, with the advice of the owner concerned, with the consent of the owner who owns more than two thirds of the building and more than two thirds of the total, before applying to the relevant department for such use, and after the use is completed, the details are made publicly available and are supervised by the owner。
In reality, some properties are not strictly process-oriented when they use public maintenance funds, either with the consent of sufficient owners, or with unclear publicity, or even with irregular use. The owner asked the question in person, in order for the property to account for the balance of the communal maintenance fund in the sub-districts, and for its previous use, including the reasons for each use, the maintenance project, the amount spent, the approval process, the agreement of the owner, etc。
In particular, the old sub-districts, where public facilities are very old, are more likely to involve the use of public maintenance funds. The owner must be clear that there are no funds available to avoid the misuse of the maintenance fund and the need to maintain the facilities in the subsequent sub-districts. If the property is unable to account for the approval process or to provide detailed details of its use, the owner has the right to demand property improvements and may also enquire about the use of the maintenance fund from the relevant department。
I met with owners of a number of old sub-districts, who needed to change the elevators, offered to use the public maintenance fund, did not publicize detailed programmes and the owner's consent, and only after the owners had questioned them would the property add the relevant information. This illustrates the importance of the initiative of the owner, who can only be informed if he or she is able to avoid compromising his or her interests. The public maintenance fund, which is the owner's own money, must be clear as to where it goes in order to guarantee the proper functioning of the district。
Concluding remarks:
In fact, the relationship between the owner and the property should be one of interaction and mutual understanding, with the property providing high-quality services and the owners paying their property fees in a timely manner, in order to make the community more and more comfortable. But many of the contradictions in reality are due to the lack of transparency of information, the fact that owners are not aware of their rights, and the fact that property does not fulfil its duty to inform and provide services。
These three issues, which appear simple, strike the key, each of which is of vital interest to the owners. Many owners do not always notice, either do not know, or are embarrassed to ask, so that the property can be left in an ambiguous position. It is not a matter of finding property, but rather of making the property more serviceable and more habitable。
Ladies and gentlemen, do your front page owners, your neighborhoods, the properties, take the initiative to publicize public revenues, the list of property services and the use of maintenance funds? Have you ever asked three questions in person about the property? Welcome to the comment section to share your experiences, or to share your experiences in dealings with the property, and share your experiences in advocacy so that more owners know their legal interests and can live comfortably
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