Meizu officially announced on Weibo today that the previously promised plan of building over 100 after-sales outlets with a budget of over 400 million yuan has been completed. In less than a month, Meizu successfully increased the number of after-sales points to over 100 by the end of this month, demonstrating its determination to create an excellent after-sales service experience. In addition to the increase in the number of after-sales outlets, Meizu has also brought us unique new services of "on-site repair" and "delivery repair". What are the special features of these two new after-sales models compared to traditional after-sales?
Image: Meizu launches new models of "home repair" and "shipping repair"
First, let's take a look at what 'home repair' really means. The first batch of on-site after-sales services will cover 20 provincial capital cities across the country, and Meizu has also made a "3 1" fast service commitment for this. After successfully placing an order, we will respond within 1 hour, arrive at the location agreed upon by the user within 1 hour, and complete the repair of the faulty phone within 1 hour. This new model is more efficient and convenient compared to traditional after-sales service.
Image: Home repair service only requires filling in information to enjoy on-site service
At the same time, Meizu's after-sales maintenance points have also adopted a grading system, dividing them into three levels: A, B, and C by different areas. Among them, A level is Meizu authorized service experience center, B level is Meizu authorized maintenance center, and C level is Meizu authorized maintenance station, all of which are located in the core commercial circle of the city. Meizu has set up repair centers in five regions: Beijing, Shanghai, Shenzhen, Chengdu, and Wuhan. Users can choose the nearest repair center and also place an order online with just one click to enjoy doorstep pickup services, greatly simplifying the process of customer repair.
Image: Meizu's new maintenance has exceeded 100 stores. On May 1st, on-site maintenance services will be launched
In the era of mobile Internet, manufacturers blindly pursue the maximization of sales. Although users can enjoy mobile products more quickly and cheaply, most manufacturers have only completed the latter half of what consumers really aspire to. Meizu has always attached great importance to the actual user experience, whether it is fine optimization at the product level or the maintenance and after-sales outlets scattered throughout major cities, all of which can demonstrate Meizu's emphasis on user experience. The addition of new models such as "home repair" and "delivery repair" indicates Meizu's continuous exploration in after-sales service.
Responsible Editor: Zhang Di
